Customer Service Case Manager
4 weeks ago
Join Charles Taylor, a leading global provider of medical assistance, travel risk, and claims management services, as a Customer Service Case Manager. In this role, you will be the critical point of contact for customers who become ill or injured on their travels.
About the Role:We are seeking a compassionate and empathetic individual to join our team. As a Customer Service Case Manager, you will work alongside a team of medical and travel professionals to assess insurance cover, organise and pay for medical treatment, transport, and accommodation, as well as mobilise a global network of agents and suppliers to provide local solutions, effect repatriations and medical evacuations.
Key Responsibilities:- Provide exceptional customer service and support to customers who become ill or injured on their travels.
- Assess insurance cover and organise medical treatment, transport, and accommodation as needed.
- Mobilise a global network of agents and suppliers to provide local solutions, effect repatriations and medical evacuations.
- Work collaboratively with a team of medical and travel professionals to ensure seamless customer support.
- Develop and maintain strong relationships with customers, agents, and suppliers.
- High levels of personal commitment to facilitate the delivery of a customer-focused service.
- Drive and passion to make a difference to people's lives, but also the personal resilience to work in a high-pressured environment.
- Ability to work well within a team and independently, across a wide range of shifts including weekends and bank holidays.
- Accurate typing skills and a good standard of education or equivalent experience.
- Capability to remain calm under pressure, good at problem solving and have excellent interpersonal skills, with an empathetic nature.
- Live and be eligible to work in the United Kingdom.
- Subject to basic DBS & financial background check.
- Competitive salary of £25,000 - £29,562 per annum.
- 28 days including Bank Holiday's and incremental holiday plan.
- Fantastic opportunities for learning, development, and career progression.
- Contributory pension scheme.
- Health Cash Plan worth £1700 per annum.
- Additional remuneration for key foreign languages (starting from £948 for one language up to £2,342 for 4 languages).
- High-street rewards scheme for family and friends.
- Worldwide family travel insurance (subject to qualifying criteria).
- Discounts on home and motor insurance.
- INTEGRITY: We do the right thing.
- COLLABORATION: We are one.
- AGILITY: We learn, evolve, and adapt.
- CARE: We are compassionate and human.
- ACCOUNTABILITY: We take ownership.
Charles Taylor is proud to be an inclusive employer. We provide an environment of mutual respect with zero tolerance to discrimination of any kind regardless of age, disability, gender identity, marital/family status, race, religion, sex, or sexual orientation. We promote a transparent and fair recruitment and selection process, and all contribute to the successful, inclusive, and diverse culture and environment which we are proud to be a part of.
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