Customer Service Case Manager
17 hours ago
Join Charles Taylor Assistance, a leading global provider of medical assistance, travel risk, and claims management services, as a Customer Service Case Manager. In this role, you will be the critical point of contact for customers who become ill or injured on their travels, working alongside a team of medical and travel professionals to provide exceptional customer service.
Key Responsibilities:- Assess insurance cover and organise medical treatment, transport, and accommodation for customers.
- Mobilise a global network of agents and suppliers to provide local solutions, effect repatriations, and medical evacuations.
- Develop a compassionate approach to customer interaction, demonstrating a caring and understanding attitude towards their needs and concerns.
- Work well within a team and independently, across a wide range of shifts, including weekends and bank holidays.
- Remain calm under pressure, with excellent problem-solving skills and interpersonal skills.
- Full training and guidance, including 6 weeks of full-time training and systems-based training.
- Competitive salary of £25,000 - £29,562 per annum.
- 28 days of annual leave, including bank holidays, and an incremental holiday plan.
- Fantastic opportunities for learning, development, and career progression.
- Contributory pension scheme and health cash plan worth £1700 per annum.
- Additional remuneration for key foreign languages.
- High-street rewards scheme for family and friends.
- Worldwide family travel insurance (subject to qualifying criteria).
- Discounts on home and motor insurance.
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Customer Service Case Manager
6 days ago
Portsmouth, Portsmouth, United Kingdom Charles Taylor Full timeJob Title: Customer Service Case Manager/Technical Case ManagerReports to: Team LeaderDepartment: AssistanceLocation: Lakeside/PortsmouthWe are seeking a highly skilled and dedicated Customer Service Case Manager/Technical Case Manager to join our dynamic team at Charles Taylor. As a key member of our Assistance department, you will play a crucial role in...
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Customer Service Case Manager
6 days ago
Portsmouth, Portsmouth, United Kingdom Charles Taylor Full timeJob Title: Customer Service Case Manager/Technical Case ManagerReports to: Team LeaderDepartment: AssistanceLocation: Lakeside/PortsmouthWe are seeking a highly skilled and dedicated Customer Service Case Manager/Technical Case Manager to join our dynamic team at Charles Taylor. As a key member of our Assistance department, you will play a crucial role in...
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Customer Service Case Manager
17 hours ago
Portsmouth, Portsmouth, United Kingdom Charles Taylor Full timeJob Title: Customer Service Case Manager/Technical Case Manager – PHI (Private Health Insurance)Reports to: Team LeaderDepartment: AssistanceLocation: Lakeside/Portsmouth**To be eligible to work in the United Kingdom, you must live and work in the country.**At Charles Taylor, we're looking for a dedicated Customer Service Case Manager to join our dynamic...
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Customer Service Case Manager
15 hours ago
Portsmouth, Portsmouth, United Kingdom Charles Taylor Full timeJob Title: Customer Service Case Manager/Technical Case Manager – PHI (Private Health Insurance)Reports to: Team LeaderDepartment: AssistanceLocation: Lakeside/Portsmouth**To be eligible to work in the United Kingdom, you must live and work in the country.**At Charles Taylor, we're looking for a dedicated Customer Service Case Manager to join our dynamic...
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Portsmouth, Portsmouth, United Kingdom Charles Taylor Full timeJob Title: Customer Service Case Manager/Technical Case Manager – PHI (Private Health Insurance)Reports to: Team LeaderDepartment: AssistanceLocation: Lakeside/Portsmouth**To be eligible for this role, you must live and be eligible to work in the United Kingdom.**As a dedicated Customer Service Case Manager, you will play a crucial role in ensuring that...
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Portsmouth, Portsmouth, United Kingdom Charles Taylor Full timeJob Title: Customer Service Case Manager/Technical Case Manager – PHI (Private Health Insurance)Reports to: Team LeaderDepartment: AssistanceLocation: Lakeside/Portsmouth**To be eligible for this role, you must live and be eligible to work in the United Kingdom.**As a dedicated Customer Service Case Manager, you will play a crucial role in ensuring that...
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Customer Service Case Manager
2 days ago
Portsmouth, Portsmouth, United Kingdom Charles Taylor Full timeCustomer Service Case ManagerJoin Charles Taylor Assistance, a leading global provider of medical assistance, travel risk, and claims management services, as a Customer Service Case Manager. In this role, you will be the critical point of contact for customers who become ill or injured on their travels.Key Responsibilities:Assess insurance cover and organise...
-
Customer Service Case Manager
2 days ago
Portsmouth, Portsmouth, United Kingdom Charles Taylor Full timeCustomer Service Case ManagerJoin Charles Taylor Assistance, a leading global provider of medical assistance, travel risk, and claims management services, as a Customer Service Case Manager. In this role, you will be the critical point of contact for customers who become ill or injured on their travels.Key Responsibilities:Assess insurance cover and organise...
-
Customer Service Case Manager
5 days ago
Portsmouth, Portsmouth, United Kingdom Charles Taylor Full timeCustomer Service Case ManagerJoin Charles Taylor, a leading global provider of medical assistance, travel risk, and claims management services, as a Customer Service Case Manager. In this role, you will be the critical point of contact for customers who become ill or injured on their travels.Key Responsibilities:Assess insurance cover and organise medical...
-
Customer Service Case Manager
5 days ago
Portsmouth, Portsmouth, United Kingdom Charles Taylor Full timeCustomer Service Case ManagerJoin Charles Taylor, a leading global provider of medical assistance, travel risk, and claims management services, as a Customer Service Case Manager. In this role, you will be the critical point of contact for customers who become ill or injured on their travels.Key Responsibilities:Assess insurance cover and organise medical...
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Portsmouth, Portsmouth, United Kingdom Charles Taylor Full timeJob Title: Customer Service Case Manager/Technical Case ManagerReports to: Team LeaderDepartment: AssistanceLocation: RemoteAbout the Role:In this challenging and rewarding role, you will be responsible for guiding policyholders through a comprehensive and seamless journey, from the initial contact through to the successful resolution of their case. As a...
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Portsmouth, Portsmouth, United Kingdom Charles Taylor Full timeJob Title: Customer Service Case Manager/Technical Case ManagerReports to: Team LeaderDepartment: AssistanceLocation: RemoteAbout the Role:In this challenging and rewarding role, you will be responsible for guiding policyholders through a comprehensive and seamless journey, from the initial contact through to the successful resolution of their case. As a...
-
Portsmouth, Portsmouth, United Kingdom Charles Taylor Full timeJob Title: Customer Service Case Manager/Technical Case Manager – PHI (Private Health Insurance)Reports to: Team LeaderDepartment: AssistanceLocation: Lakeside/Portsmouth**To be eligible for this role, you must live and be eligible to work in the United Kingdom.**As a dedicated Customer Service Case Manager, you will play a crucial role in ensuring that...
-
Portsmouth, Portsmouth, United Kingdom Charles Taylor Full timeJob Title: Customer Service Case Manager/Technical Case Manager – PHI (Private Health Insurance)Reports to: Team LeaderDepartment: AssistanceLocation: Lakeside/Portsmouth**To be eligible for this role, you must live and be eligible to work in the United Kingdom.**As a dedicated Customer Service Case Manager, you will play a crucial role in ensuring that...
-
Customer Service Case Manager
5 days ago
Portsmouth, Portsmouth, United Kingdom Charles Taylor Full timeCustomer Service Case ManagerJoin Charles Taylor Assistance, a leading global provider of medical assistance, travel risk, and claims management services, as a Customer Service Case Manager. In this role, you will be the critical point of contact for customers who become ill or injured on their travels.Key Responsibilities:Assess insurance cover and organise...
-
Customer Service Case Manager
5 days ago
Portsmouth, Portsmouth, United Kingdom Charles Taylor Full timeCustomer Service Case ManagerJoin Charles Taylor Assistance, a leading global provider of medical assistance, travel risk, and claims management services, as a Customer Service Case Manager. In this role, you will be the critical point of contact for customers who become ill or injured on their travels.Key Responsibilities:Assess insurance cover and organise...
-
Customer Service Case Manager
2 weeks ago
Portsmouth, Portsmouth, United Kingdom Charles Taylor Full time{"title": "Customer Service Case Manager", "description": "Role OverviewAs a Customer Service Case Manager at Charles Taylor Assistance, you will be the critical point of contact for customers who become ill or injured on their travels. You will work alongside a team of medical and travel professionals to assess insurance cover, organise and pay for medical...
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Customer Service Case Manager
2 weeks ago
Portsmouth, Portsmouth, United Kingdom Charles Taylor Full time{"title": "Customer Service Case Manager", "description": "Role OverviewAs a Customer Service Case Manager at Charles Taylor Assistance, you will be the critical point of contact for customers who become ill or injured on their travels. You will work alongside a team of medical and travel professionals to assess insurance cover, organise and pay for medical...
-
Customer Service Case Manager
2 weeks ago
Portsmouth, Portsmouth, United Kingdom Charles Taylor Full time{"h1": "Customer Service Case Manager", "p": "At Charles Taylor, we are seeking a highly skilled and compassionate Customer Service Case Manager to join our team. As a key member of our global medical assistance team, you will be responsible for providing exceptional customer service to individuals who have become ill or injured while traveling abroad.Your...
-
Customer Service Case Manager
2 weeks ago
Portsmouth, Portsmouth, United Kingdom Charles Taylor Full time{"h1": "Customer Service Case Manager", "p": "At Charles Taylor, we are seeking a highly skilled and compassionate Customer Service Case Manager to join our team. As a key member of our global medical assistance team, you will be responsible for providing exceptional customer service to individuals who have become ill or injured while traveling abroad.Your...
