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Portsmouth, Portsmouth, United Kingdom Charles Taylor Full timeJob Title: Customer Service Case Manager/Technical Case Manager – PHI (Private Health Insurance) Reports to: Team Leader Department: Assistance Location: Lakeside/Portsmouth **To be eligible to work in the United Kingdom, you must live and be eligible to work in the United Kingdom.** At Charles Taylor, we are seeking a dedicated Customer Service Case...
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Portsmouth, Portsmouth, United Kingdom Charles Taylor Full timeJob Title: Customer Service Case Manager/Technical Case Manager – PHI (Private Health Insurance) Reports to: Team Leader Department: Assistance Location: Lakeside/Portsmouth **To be eligible to work in the United Kingdom, you must live and be eligible to work in the United Kingdom.** At Charles Taylor, we are seeking a dedicated Customer Service Case...
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Portsmouth, Portsmouth, United Kingdom Charles Taylor Full timeJob Title: Customer Service Case Manager/Technical Case Manager – PHI (Private Health Insurance)Reports to: Team LeaderDepartment: AssistanceLocation: Lakeside/Portsmouth**To be eligible to work in the United Kingdom, you must live and be eligible to work in the country.**At Charles Taylor, we are seeking a dedicated Customer Service Case Manager/Technical...
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Customer Service Case Manager
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Portsmouth, Portsmouth, United Kingdom Charles Taylor Full timeJob Title: Customer Service Case Manager/Technical Case Manager – PHI (Private Health Insurance)Reports to: Team LeaderDepartment: AssistanceLocation: Lakeside/Portsmouth**To be eligible to work in the United Kingdom, you must live and be eligible to work in the country.**At Charles Taylor, we are seeking a dedicated Customer Service Case Manager/Technical...
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Customer Service Case Manager
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Customer Service Case Manager
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Customer Service Case Manager
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Portsmouth, Portsmouth, United Kingdom Charles Taylor Full timeCustomer Service Case ManagerJoin Charles Taylor Assistance, a leading global provider of medical assistance, travel risk, and claims management services, as a Customer Service Case Manager. In this role, you will be the critical point of contact for customers who become ill or injured on their travels, working alongside a team of medical and travel...
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Customer Service Case Manager
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Portsmouth, Portsmouth, United Kingdom Charles Taylor Full timeCustomer Service Case ManagerJoin Charles Taylor Assistance, a leading global provider of medical assistance, travel risk, and claims management services, as a Customer Service Case Manager. In this role, you will be the critical point of contact for customers who become ill or injured on their travels, working alongside a team of medical and travel...
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Customer Service Case Manager
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Portsmouth, Portsmouth, United Kingdom Charles Taylor Full timeJob Title: Customer Service Case ManagerJoin Charles Taylor, a leading global provider of medical assistance, travel risk, and claims management services, as a Customer Service Case Manager. In this role, you will be the critical point of contact for customers who become ill or injured on their travels.About the Role:We are seeking a compassionate and...
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Customer Service Case Manager
1 month ago
Portsmouth, Portsmouth, United Kingdom Charles Taylor Full timeJob Title: Customer Service Case ManagerJoin Charles Taylor, a leading global provider of medical assistance, travel risk, and claims management services, as a Customer Service Case Manager. In this role, you will be the critical point of contact for customers who become ill or injured on their travels.About the Role:We are seeking a compassionate and...
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Customer Service Case Manager
4 weeks ago
Portsmouth, Portsmouth, United Kingdom Charles Taylor Full timeJob Title: Customer Service Case ManagerJoin Charles Taylor, a leading global provider of medical assistance, travel risk, and claims management services, as a Customer Service Case Manager. In this role, you will be the critical point of contact for customers who become ill or injured on their travels.About the Role:We are seeking a compassionate and...
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Customer Service Case Manager
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Portsmouth, Portsmouth, United Kingdom Charles Taylor Full timeJob Title: Customer Service Case ManagerJoin Charles Taylor, a leading global provider of medical assistance, travel risk, and claims management services, as a Customer Service Case Manager. In this role, you will be the critical point of contact for customers who become ill or injured on their travels.About the Role:We are seeking a compassionate and...
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Customer Service Case Manager
1 month ago
Portsmouth, Portsmouth, United Kingdom Charles Taylor Full timeCustomer Service Case ManagerJoin Charles Taylor Assistance, a leading global provider of medical assistance, travel risk, and claims management services. We support over five million customers every year and process over 170,000 travel claims.As a Customer Service Case Manager, you will be the critical point of contact, working alongside a team of medical...
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Customer Service Case Manager
1 week ago
Portsmouth, Portsmouth, United Kingdom Charles Taylor Full timeJob Title: Customer Service Case ManagerJob Summary: We are seeking a highly skilled and compassionate Customer Service Case Manager to join our team at Charles Taylor Assistance. As a key member of our global medical assistance team, you will be responsible for providing exceptional customer service to policyholders who require medical assistance while...
Customer Service Case Manager/Technical Case Manager
2 months ago
Job Title: Customer Service Case Manager/Technical Case Manager
Reports to: Team Leader
Department: Assistance
Location: Remote
About the Role:
In this challenging and rewarding role, you will be responsible for guiding policyholders through a comprehensive and seamless journey, from the initial contact through to the successful resolution of their case. As a dedicated Customer Service Case Manager, you will play a crucial role in ensuring that customers navigate the often intricate and complex landscape of medical assistance with a sense of clarity, confidence, and operational efficiency.
Key Responsibilities:
- Manage a portfolio of medical emergency assistance claims.
- Primary responsibility and conduct of both technical and customer service claims within your area of control.
- Ensure the technical integrity of claims allocated to you.
- Delivery of customer-centric performance across your caseload and any direct contact with Assistance customers.
- Contribute to the performance of the team.
- Provide technical support at case level as required, to encourage the development of all medical assistance staff.
- Participation in standard monthly technical and quality audits as required.
- Administrative duties within the Assistance units.
Required Skills:
- Good standard of education.
- Good verbal and written communication skills.
- Personal: flexible approach.
- People skills: proactive, can-do attitude, focus on customer quality.
- Organisational: Self-manage personal workflow, ability to prioritise, self-motivated.
- Communication: Proficient in verbal and written media and deliver clear and well-understood message.
- Technical Knowledge: A thorough understanding in the operation and delivery of emergency assistance.
- Medical Assistance to the travel product.
- This role requires excellent interpersonal and organisational skills. It also requires good report writing skills.
About Charles Taylor:
Charles Taylor is a leading provider of insurance services, and we are proud to be an inclusive employer. We provide an environment of mutual respect with zero tolerance to discrimination of any kind, regardless of age, disability, gender identity, marital/family status, race, religion, sex, or sexual orientation. We promote a transparent and fair recruitment and selection process, and all contribute to the successful, inclusive, and diverse culture and environment which we are proud to be a part of.
Our Values:
- INTEGRITY: We do the right thing.
- COLLABORATION: We are one.
- AGILITY: We learn, evolve, and adapt.
- CARE: We are compassionate and human.
- ACCOUNTABILITY: We take ownership.
