Customer Service Case Manager
1 month ago
Join Charles Taylor, a leading global provider of medical assistance, travel risk, and claims management services, as a Customer Service Case Manager. In this role, you will be the critical point of contact for customers who become ill or injured on their travels.
About the Role:We are seeking a compassionate and empathetic individual to join our team. As a Customer Service Case Manager, you will work alongside a team of medical and travel professionals to assess insurance cover, organise and pay for medical treatment, transport, and accommodation, as well as mobilise a global network of agents and suppliers to provide local solutions, effect repatriations and medical evacuations.
Key Responsibilities:- Provide exceptional customer service to customers who become ill or injured on their travels.
- Assess insurance cover and organise medical treatment, transport, and accommodation.
- Mobilise a global network of agents and suppliers to provide local solutions.
- Effect repatriations and medical evacuations.
- Work collaboratively with a team of medical and travel professionals.
- High levels of personal commitment to facilitate the delivery of a customer-focused service.
- Drive and passion to make a difference to people's lives.
- Personal resilience to work in a high-pressured environment.
- Ability to work well within a team and independently.
- Accurate typing skills and a good standard of education or equivalent experience.
- Capability to remain calm under pressure and have excellent interpersonal skills.
- Competitive salary of £25,000 - £29,562 per annum.
- 28 days including Bank Holiday's and incremental holiday plan.
- Fantastic opportunities for learning, development, and career progression.
- Contributory pension scheme.
- Health Cash Plan worth £1700 per annum.
- Additional remuneration for key foreign languages.
- High-street rewards scheme for family and friends.
- Worldwide family travel insurance.
- Discounts on home and motor insurance.
Charles Taylor is proud to be an inclusive employer. We provide an environment of mutual respect with zero tolerance to discrimination of any kind. We promote a transparent and fair recruitment and selection process, and all contribute to the successful, inclusive, and diverse culture and environment which we are proud to be a part of.
Our values define who we are, what we stand for and how we behave. They guide how we work with our colleagues and our clients, today and in the future. By living our values every day when we come to work, we deliver better results for the world of insurance.
- INTEGRITY: We do the right thing.
- COLLABORATION: We are one.
- AGILITY: We learn, evolve, and adapt.
- CARE: We are compassionate and human.
- ACCOUNTABILITY: We take ownership.
-
Customer Service Case Manager
3 weeks ago
Portsmouth, Portsmouth, United Kingdom Charles Taylor Full timeJob Title: Customer Service Case ManagerJob Summary: We are seeking a highly skilled and compassionate Customer Service Case Manager to join our team at Charles Taylor. As a Customer Service Case Manager, you will be the critical point of contact for customers who become ill or injured on their travels.Key Responsibilities:Assess insurance cover and organise...
-
Customer Service Case Manager
3 weeks ago
Portsmouth, Portsmouth, United Kingdom Charles Taylor Full timeJob Title: Customer Service Case ManagerJob Summary: We are seeking a highly skilled and compassionate Customer Service Case Manager to join our team at Charles Taylor. As a Customer Service Case Manager, you will be the critical point of contact for customers who become ill or injured on their travels.Key Responsibilities:Assess insurance cover and organise...
-
Customer Service Case Manager
1 month ago
Portsmouth, Portsmouth, United Kingdom Charles Taylor Full timeJob Title: Customer Service Case Manager/Technical Case Manager – PHI (Private Health Insurance) Reports to: Team Leader Department: Assistance Location: Lakeside/Portsmouth **To be eligible to work in the United Kingdom, you must live and be eligible to work in the United Kingdom.** At Charles Taylor, we are seeking a dedicated Customer Service Case...
-
Customer Service Case Manager
1 month ago
Portsmouth, Portsmouth, United Kingdom Charles Taylor Full timeJob Title: Customer Service Case Manager/Technical Case Manager – PHI (Private Health Insurance) Reports to: Team Leader Department: Assistance Location: Lakeside/Portsmouth **To be eligible to work in the United Kingdom, you must live and be eligible to work in the United Kingdom.** At Charles Taylor, we are seeking a dedicated Customer Service Case...
-
Customer Service Case Manager
4 weeks ago
Portsmouth, Portsmouth, United Kingdom Charles Taylor Full timeJob Title: Customer Service Case Manager/Technical Case Manager – PHI (Private Health Insurance)Reports to: Team LeaderDepartment: AssistanceLocation: Lakeside/Portsmouth**To be eligible to work in the United Kingdom, you must live and be eligible to work in the country.**At Charles Taylor, we are seeking a dedicated Customer Service Case Manager/Technical...
-
Customer Service Case Manager
4 weeks ago
Portsmouth, Portsmouth, United Kingdom Charles Taylor Full timeJob Title: Customer Service Case Manager/Technical Case Manager – PHI (Private Health Insurance)Reports to: Team LeaderDepartment: AssistanceLocation: Lakeside/Portsmouth**To be eligible to work in the United Kingdom, you must live and be eligible to work in the country.**At Charles Taylor, we are seeking a dedicated Customer Service Case Manager/Technical...
-
Portsmouth, Portsmouth, United Kingdom Charles Taylor Full timeJob Title: Customer Service Case Manager/Technical Case Manager – PHI (Private Health Insurance)Reports to: Team LeaderDepartment: AssistanceLocation: Lakeside/Portsmouth**To apply to this Customer Service - Billing and Network Administrator vacancy, you must live and be eligible to work in the United Kingdom.**As a dedicated PHI Customer Service Case...
-
Portsmouth, Portsmouth, United Kingdom Charles Taylor Full timeJob Title: Customer Service Case Manager/Technical Case Manager – PHI (Private Health Insurance)Reports to: Team LeaderDepartment: AssistanceLocation: Lakeside/Portsmouth**To apply to this Customer Service - Billing and Network Administrator vacancy, you must live and be eligible to work in the United Kingdom.**As a dedicated PHI Customer Service Case...
-
Customer Service Case Manager
2 months ago
Portsmouth, Portsmouth, United Kingdom Charles Taylor Full timeCustomer Service Case ManagerJoin Charles Taylor Assistance, a leading global provider of medical assistance, travel risk, and claims management services, as a Customer Service Case Manager. In this role, you will be the critical point of contact for customers who become ill or injured on their travels, working alongside a team of medical and travel...
-
Customer Service Case Manager
2 months ago
Portsmouth, Portsmouth, United Kingdom Charles Taylor Full timeCustomer Service Case ManagerJoin Charles Taylor Assistance, a leading global provider of medical assistance, travel risk, and claims management services, as a Customer Service Case Manager. In this role, you will be the critical point of contact for customers who become ill or injured on their travels, working alongside a team of medical and travel...
-
Portsmouth, Portsmouth, United Kingdom Charles Taylor Full timeJob Title: Customer Service Case Manager/Technical Case Manager – PHI (Private Health Insurance)Reports to: Team LeaderDepartment: AssistanceLocation: Not SpecifiedCharles Taylor is an equal opportunity employer and welcomes applications from diverse candidates.The RoleAs a dedicated PHI Customer Service Case Manager, you will be responsible for guiding...
-
Customer Service Case Manager
4 weeks ago
Portsmouth, Portsmouth, United Kingdom Charles Taylor Full timeJob Title: Customer Service Case ManagerJoin Charles Taylor, a leading global provider of medical assistance, travel risk, and claims management services, as a Customer Service Case Manager. In this role, you will be the critical point of contact for customers who become ill or injured on their travels.About the Role:We are seeking a compassionate and...
-
Customer Service Case Manager
4 weeks ago
Portsmouth, Portsmouth, United Kingdom Charles Taylor Full timeJob Title: Customer Service Case ManagerJoin Charles Taylor, a leading global provider of medical assistance, travel risk, and claims management services, as a Customer Service Case Manager. In this role, you will be the critical point of contact for customers who become ill or injured on their travels.About the Role:We are seeking a compassionate and...
-
Customer Service Case Manager
1 month ago
Portsmouth, Portsmouth, United Kingdom Charles Taylor Full timeCustomer Service Case ManagerJoin Charles Taylor Assistance, a leading global provider of medical assistance, travel risk, and claims management services. We support over five million customers every year and process over 170,000 travel claims.As a Customer Service Case Manager, you will be the critical point of contact, working alongside a team of medical...
-
Customer Service Case Manager
1 month ago
Portsmouth, Portsmouth, United Kingdom Charles Taylor Full timeCustomer Service Case ManagerJoin Charles Taylor Assistance, a leading global provider of medical assistance, travel risk, and claims management services. We support over five million customers every year and process over 170,000 travel claims.As a Customer Service Case Manager, you will be the critical point of contact, working alongside a team of medical...
-
Customer Service Case Manager
1 week ago
Portsmouth, Portsmouth, United Kingdom Charles Taylor Full timeJob Title: Customer Service Case ManagerJob Summary: We are seeking a highly skilled and compassionate Customer Service Case Manager to join our team at Charles Taylor Assistance. As a key member of our global medical assistance team, you will be responsible for providing exceptional customer service to policyholders who require medical assistance while...
-
Portsmouth, Portsmouth, United Kingdom Charles Taylor Full timeJob Title: Customer Service Case Manager/Technical Case Manager – PHI (Private Health Insurance)Reports to: Team LeaderDepartment: AssistanceLocation: Lakeside/Portsmouth**To be eligible to work in this Customer Service - Billing and Network Administrator role, you must live and be eligible to work in the United Kingdom.**The Customer Service Case...
-
Customer Service Case Manager
3 weeks ago
Portsmouth, Portsmouth, United Kingdom Charles Taylor Full timeJob Title: Customer Service Case ManagerJob Summary: We are seeking a highly skilled and compassionate Customer Service Case Manager to join our team at Charles Taylor Assistance. As a key member of our global medical assistance team, you will be responsible for providing exceptional customer service to policyholders who have become ill or injured while...
-
Portsmouth, Portsmouth, United Kingdom Charles Taylor Full timeJob Title: Customer Service Case Manager/Technical Case Manager – PHI (Private Health Insurance)Reporting Line: Team LeaderDepartment: AssistanceLocation: NationalTo be considered for this role, you must be eligible to work in the United Kingdom.As a dedicated PHI Customer Service Case Manager, you will play a crucial role in ensuring that customers...
-
Customer Service Case Manager
3 weeks ago
Portsmouth, Portsmouth, United Kingdom Charles Taylor Full timeAt Charles Taylor Assistance, we are seeking a highly skilled and compassionate Customer Service Case Manager to join our team. As a critical point of contact, you will work alongside medical and travel professionals to help customers who become ill or injured on their travels.Key responsibilities include assessing insurance cover, organising and paying for...
