Customer Service Manager

2 weeks ago


Portsmouth, Portsmouth, United Kingdom Dynamite Recruitment Solutions Ltd Full time
Customer Service Executive

A fantastic opportunity has become available for an experienced Customer Service Executive to join a team where you would manage various client enquiries. Managing client accounts and relationships means no two enquiries will be the same.

Key Responsibilities:

  1. Client Enquiry Management: Assist customers with various enquiries via email and on the telephone.
  2. Relationship Management: Manage business customer relationships.
  3. Complaint Resolution: Manage complaints where required.
  4. Collaboration: Liaise with third parties and internal departments to support each customer enquiry.

Requirements:

  1. Previous telephone-based customer service experience ideally.
  2. Good knowledge of Microsoft Office, particularly Excel and Outlook.
  3. Hybrid working.
  4. Pension - up to 15% contribution.
  5. Employee car scheme.
  6. Gym memberships.
  7. Holiday of between 25 and 30 days depending on the level of service.
  8. Enhanced maternity, paternity, and premature baby leave.

About Dynamite Recruitment Solutions Ltd:

We are a leading recruitment agency dedicated to providing exceptional service to our clients and candidates. Our team is passionate about delivering results-driven solutions that meet the evolving needs of the industry.



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