Customer Service Manager

3 weeks ago


Portsmouth, Portsmouth, United Kingdom Dynamite Recruitment Solutions Ltd Full time
Customer Service Executive

A fantastic opportunity has become available for an experienced customer service professional to join our team at Dynamite Recruitment Solutions Ltd. As a Customer Service Executive, you will be responsible for managing various client enquiries, managing client accounts and relationships, and handling general customer communication from initial contact through to completion.

Key Responsibilities:
  • Assist customers with various enquiries via email and on the telephone
  • Manage business customer relationships
  • Handle general customer communication
  • Manage complaints where required
  • Liaise with third parties and internal departments to support each customer enquiry
  • Transfer calls to relevant departments
  • Complete administrative tasks
Requirements:
  • Previous telephone-based customer service experience
  • Strong communication skills and experience
  • Ability to work under pressure
  • Good administration skills and experience
  • Ability to multitask and organise workload
  • Good knowledge of Microsoft Office, particularly Excel and Outlook
Benefits:
  • Hybrid working
  • Pension - up to 15% contribution
  • Employee car scheme
  • Well-being hours
  • Gym memberships
  • Car schemes
  • Holiday of between 25 and 30 days dependant on level of service
  • Enhanced maternity, paternity, and premature baby leave
  • Learning hours

If this sounds like your next role, please get in touch with Fran Curtis at Dynamite Recruitment on 02392 455422.



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