Customer Support Specialist

4 days ago


Coventry, Coventry, United Kingdom This is an IT support group Full time

At Cambridge University Press & Assessment, we're seeking a skilled Customer Support Specialist to join our team. As a key member of our customer support centre, you'll be responsible for delivering exceptional service to our customers.

We offer a competitive salary of £25,500 per annum, plus benefits including private medical insurance and a group personal pension scheme.

You'll work closely with colleagues from different support functions to quickly and effectively resolve customer issues. To be successful in this role, you'll need to:

  1. Communicate confidently with customers through phone and email channels, ensuring exceptional service delivery.
  2. Ensure meticulous documentation of every customer interaction within our CRM system.

Our organisation values diversity and welcomes applications from people from all backgrounds and communities.

As a hybrid working organisation, we offer flexible working options from day one, with most colleagues spending 40-60% of their time at their dedicated office or location.

We review applications on an ongoing basis, but please note that interviews will take place in December and January. Please be aware that successful applicants will be subject to satisfactory background checks, including DBS due to working in a regulated industry.

In return for your hard work, we offer a range of benefits, including:

  • 28 days annual leave plus bank holidays
  • Private medical insurance
  • Group personal pension scheme
  • Discretionary annual bonus
  • Life assurance up to 4 x annual salary


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