Customer Experience Resolution Specialist
12 hours ago
We are looking for a skilled Customer Experience Resolution Specialist to join our team at Corenet Tech LTD. This role is responsible for providing top-notch customer service and support to our airline industry clients.
About the Job:
As a Customer Experience Resolution Specialist, you will be responsible for resolving customer complaints and issues in a timely and professional manner. You will work closely with other departments to ensure seamless customer experiences.
Key Responsibilities:
- Issue Resolution: Resolve customer complaints and issues in a timely and professional manner.
- Communication: Communicate effectively with customers to understand their concerns and provide solutions.
- Documentation: Accurately document customer interactions, issues, and resolutions in our customer support system.
- Feedback Management: Collect and report customer feedback to help improve our products and services.
Requirements:
- Problem-Solving Skills: Ability to analyze complex problems and provide effective solutions.
- Communication Skills: Excellent communication skills to effectively communicate with customers.
- Relevant Experience: Previous experience in customer support, customer service, or a similar role is preferred.
What We Offer:
- Competitive Salary: $50,000 - $65,000 per year, depending on experience.
- Growth Opportunities: We offer opportunities for career development and professional growth.
- Supportive Environment: Work in a team that values collaboration and support.
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