Customer Experience Resolution Specialist

12 hours ago


Coventry, Coventry, United Kingdom Corenet Tech LTD Full time

We are looking for a skilled Customer Experience Resolution Specialist to join our team at Corenet Tech LTD. This role is responsible for providing top-notch customer service and support to our airline industry clients.

About the Job:

As a Customer Experience Resolution Specialist, you will be responsible for resolving customer complaints and issues in a timely and professional manner. You will work closely with other departments to ensure seamless customer experiences.

Key Responsibilities:

  • Issue Resolution: Resolve customer complaints and issues in a timely and professional manner.
  • Communication: Communicate effectively with customers to understand their concerns and provide solutions.
  • Documentation: Accurately document customer interactions, issues, and resolutions in our customer support system.
  • Feedback Management: Collect and report customer feedback to help improve our products and services.

Requirements:

  • Problem-Solving Skills: Ability to analyze complex problems and provide effective solutions.
  • Communication Skills: Excellent communication skills to effectively communicate with customers.
  • Relevant Experience: Previous experience in customer support, customer service, or a similar role is preferred.

What We Offer:

  • Competitive Salary: $50,000 - $65,000 per year, depending on experience.
  • Growth Opportunities: We offer opportunities for career development and professional growth.
  • Supportive Environment: Work in a team that values collaboration and support.


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