Customer Support Professional

1 week ago


Coventry, Coventry, United Kingdom Octopus Energy Full time
Customer Experience Specialist - Solar Energy at Octopus Energy
Estimated salary: £30,000 - £40,000 per annum.

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Specialist - Solar Energy. In this role, you will play a pivotal part in ensuring that our customers have an exceptional experience with our solar panel installations, from initial consultation to final handover.

The successful candidate will possess excellent communication skills, a deep understanding of the solar panel industry, and a passion for delivering outstanding customer experiences. You will work closely with our installation team to develop and implement strategies that enhance customer satisfaction, manage queries and concerns, and contribute to the growth and success of our business.

In return for your dedication and expertise, we offer a comprehensive compensation package, opportunities for professional growth, and a dynamic work environment that values innovation and collaboration. If you are a customer-centric and results-driven professional with a passion for solar energy, we encourage you to apply for this exciting opportunity.

About the Role
- Provide exceptional customer service and support to customers who have purchased solar panels from us.
- Collaborate with our installation team to develop and implement strategies that enhance customer satisfaction.
- Manage customer queries and concerns, providing timely and effective resolutions.

Requirements
- 2+ years of experience in customer-facing roles, preferably in the renewable energy sector.
- Exceptional communication and interpersonal skills, with the ability to build rapport with customers and colleagues alike.
- Strong problem-solving skills and attention to detail, with the ability to think critically and creatively.

Benefits
- Competitive salary and benefits package.
- Opportunities for career development and professional growth.
- Collaborative and dynamic work environment that values innovation and teamwork.

About Us

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