Infrastructure Incident Resolution Specialist

2 weeks ago


Coventry, Coventry, United Kingdom Tata Consultancy Services Full time
About the Role

TCS is committed to providing exceptional IT services and consulting solutions to our clients. As a Major Incident Manager (Infrastructure), you will play a critical role in ensuring the timely resolution of major incidents affecting our customers' businesses.

Key Responsibilities
  • Manage and resolve major incidents related to infrastructure, working closely with technical teams and stakeholders.
  • Develop and maintain incident management processes and procedures, ensuring compliance with ITIL best practices.
  • Collaborate with cross-functional teams to identify and implement corrective actions to prevent future incidents.

Requirements
  • 5+ years of experience in IT service management, preferably in an infrastructure-related role.
  • Strong understanding of ITIL frameworks and processes.
  • Excellent communication and interpersonal skills, with the ability to work effectively with diverse stakeholders.

What We Offer

A competitive salary of £50,000 - £70,000 per annum, depending on experience, plus a comprehensive benefits package, including pension, healthcare, life assurance, laptop, phone, and access to extensive training resources.



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