Infrastructure Incident Resolution Specialist
2 weeks ago
TCS is committed to providing exceptional IT services and consulting solutions to our clients. As a Major Incident Manager (Infrastructure), you will play a critical role in ensuring the timely resolution of major incidents affecting our customers' businesses.
Key Responsibilities
- Manage and resolve major incidents related to infrastructure, working closely with technical teams and stakeholders.
- Develop and maintain incident management processes and procedures, ensuring compliance with ITIL best practices.
- Collaborate with cross-functional teams to identify and implement corrective actions to prevent future incidents.
Requirements
- 5+ years of experience in IT service management, preferably in an infrastructure-related role.
- Strong understanding of ITIL frameworks and processes.
- Excellent communication and interpersonal skills, with the ability to work effectively with diverse stakeholders.
What We Offer
A competitive salary of £50,000 - £70,000 per annum, depending on experience, plus a comprehensive benefits package, including pension, healthcare, life assurance, laptop, phone, and access to extensive training resources.
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