Critical Incident Manager

1 day ago


Coventry, Coventry, United Kingdom Tata Consultancy Services Full time
Job Description

We are seeking a highly skilled Critical Incident Manager to join our team at Tata Consultancy Services. The successful candidate will be responsible for the end-to-end management, communication, escalation, investigation, and resolution of critical incidents.

Key Responsibilities:
  • Accountable for timely and effective incident management, ensuring minimal impact on customers and stakeholders.
  • Ensure business and customer updates are accurate and timely, arranging discussions and updates as required.
  • Oversee the major incident management process and team members, driving incident resolution through support engagement and coordination.
  • Document and communicate incident status, impact, and actions to stakeholders and senior leadership.


Essential Skills/Knowledge/Experience:
  • Techncial understanding of technical infrastructure (Networks, Firewall, Proxies, Servers Unix/Windows, Oracle Databases etc.)
  • ITIL certified to foundation level & ITIL Incident/Problem Practitioner
  • Extensive experience in IT industry
  • Ability to work in 24X7 shift model


Salary: £60,000 - £80,000 per annum, depending on experience

Diversity, Inclusion and Wellbeing:Tata Consultancy Services UK&I is committed to meeting the accessibility needs of all individuals in accordance with the UK Equality Act 2010 and the UK Human Rights Act 1998.

About Us:TCS is consistently voted a Top Employer in the UK and globally. Our competitive salary packages feature pension, health care, life assurance, laptop, phone, access to extensive training resources and discounts within the larger Tata network.

This role offers an exciting opportunity to work with a global organization, utilizing your skills and expertise to drive incident resolution and improve service delivery.

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