Incident & Problem Management Expert

2 weeks ago


Coventry, Coventry, United Kingdom Coventry Building Society Full time
About the Role

We're seeking a seasoned Incident and Problem Management expert to drive excellence in our IT service foundation. As a key member of our team, you'll be responsible for owning and driving the use of ITIL best practices across the organization.

Key Responsibilities:
  • Lead investigations of serious incidents, engaging with internal and external parties to restore service while managing communication.
  • Chair post-incident reviews to determine and assign preventative and/or corrective actions.
  • Provide leadership in assessing and evaluating future potential threats to incident and problem management, communicating with all concerned parties.

You'll work closely with senior managers in IT and across the business to establish standards for incident and problem management processes and procedures.

Requirements:
  • Proven experience working with Major Incident and Problem Management functions.
  • Professional ITIL certification or similar.
  • Working knowledge of other ITIL processes outside of specialist area.
  • Experience using Microsoft Office products and ServiceNow as primary Service Management tool.

Estimated Salary: £60,000 - £80,000 per annum, depending on experience. We offer a competitive benefits package, including hybrid working arrangements and opportunities for professional growth and development.

As a Coventry Building Society employee, you'll be part of a dynamic team that's passionate about delivering excellent customer experiences. If you're a motivated individual who thrives in a fast-paced environment, we encourage you to apply.



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