IT Infrastructure Support Specialist

2 weeks ago

Coventry, Coventry, United Kingdom Severn Trent Full time

About Severn Trent

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We're a company that delivers and maintains secure and stable IT services, maximising value to our business. Our mission is simple – deliver and maintain secure and stable IT services, maximising value to our business.

Here in Technology, our department is alive with energy, ideas, and enthusiasm. We're always interested in learning new, innovative, and exciting ways for us to aid our business colleagues, and ultimately our customers' experience.

We provide a critical national infrastructure to millions of customers in our region, so the only question is why wouldn't you want to be part of that?

If you want to do more because you care, we'd love to talk to you. There really is something for everyone here.

The Role

This is an excellent opportunity within our Technology team. It's a 12-month fixed-term contract opportunity for a Second Line Engineer to take ownership of investigating a wide range of second-line IT infrastructure and application issues for STS both on-site and remotely.

You'll be investigating the root cause of incidents/problems and taking pride in being committed to resolving them within our agreed service levels while coordinating support through third-party vendors where necessary.

Your robust stakeholder management skills will be needed in this role, particularly strong interpersonal and influencing skills.

We operate in a highly pressured environment, so you'll need to be resilient and thrive under pressure. You'll be supporting our x environment, and we'll be utilising your support to cover the on-call rota.

Key Responsibilities

  • Taking ownership of incoming support tickets logged on Service Now and working through to resolution, accurately logging all activities throughout the ticket lifecycle.
  • Providing IT infrastructure and application support for the business.
  • Diagnosing and troubleshooting both hardware and software issues while also carrying out maintenance and health checks.
  • Managing alerts from systems and ensuring the appropriate action is performed.
  • Managing Active Directory and group policy and actively contributing to internal/customer documentation library.
  • FOLLOWING ITIL FRAMEWORK AND METHODOLOGIES

About You

The right skills and experience are important, but if you have the right character, positivity, and a caring attitude, we want to talk to you, too. Along with experience in previous technology customer service roles, your robust stakeholder management skills will be needed in this role, particularly strong interpersonal and influencing skills.

We welcome people from all walks of life and celebrate individuality as we know diverse minds, experiences, and backgrounds help us learn and better serve our communities.

What's In It For You

Working here isn't just a job. You can build a career at Severn Trent. We'll reward you for it, too. We have a range of benefits that recognise great work, and award-winning training to help you reach your potential.

We also help you play your part in looking after the environment and the communities where we live.

Benefits

  • 30 days holiday + bank holidays (and the ability to buy/sell up to 5 days per year)
  • Annual bonus scheme (of up to £3,000 per annum based on company performance)
  • Leading pension scheme – we will double your contribution (up to 10% when you contribute 5%)
  • Sharesave – the chance to buy Severn Trent Plc shares at a discounted rate
  • Dedicated training and development with our 'Academy'
  • Electric vehicle scheme and retail offers
  • Family-friendly policies (including a year off fully paid maternity and adoption leave)
  • Two volunteering days per year

Salary: £28,500 - £35,000 per annum

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