IT Infrastructure Support Technician

5 days ago


Coventry, Coventry, United Kingdom Digital Waffle Full time
About the Role

Digital Waffle is seeking an experienced IT Infrastructure Support Technician to join its IT team in Coventry. In this exciting role, you will provide first-line support for business applications and ensure the smooth operation of IT systems.

You will have a strong background in IT support and a proven ability to troubleshoot complex technical issues. Additionally, you will possess excellent communication skills and be able to collaborate effectively with colleagues and stakeholders.

Key Responsibilities:

  • Provide first-line support for business applications and IT systems
  • Investigate and resolve technical issues in a timely and efficient manner
  • Collaborate with cross-functional teams to identify and address technical issues
  • Develop and maintain knowledge base articles and documentation

Requirements:

  • Bachelor's degree in Computer Science or related field
  • Minimum 3 years' experience in IT support and troubleshooting
  • Expertise in MS SQL Server and data analysis
  • Strong analytical and problem-solving skills
  • Ability to work effectively in a team environment

Estimated Salary: £28,000 - £35,000 per annum.



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