Support Experience Specialist

15 hours ago


Coventry, Coventry, United Kingdom Leasys Full time

As a Support Experience Specialist at Leasys, you will play a crucial role in driving the Net Promoter Score (NPS) by recommending customers for positive feedback. You will be responsible for handling customer contact and enquiries while delivering exceptional customer service.

Main Responsibilities:
  • Provide tailored responses to complex or difficult enquiries, avoiding customer dissatisfaction.
  • Maintain product knowledge and awareness of regulatory obligations.
  • Act on customer feedback to improve the overall customer experience.

This role operates within a busy customer care team, working towards departmental targets and deadlines. We offer a competitive salary of £38,000 - £48,000 per annum.



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