Customer Collection Manager

4 days ago


Leeds, Leeds, United Kingdom DWF Full time
About the Role

We are seeking a highly skilled Customer Collection Manager to join our team in Leeds. As a key member of our Collections Team, you will be responsible for managing a team of Collection Specialists, making outbound and taking inbound calls to assist customers with their payment plans.

The ideal candidate will have experience in collections or debt recovery, strong IT literacy, numeracy, and communication skills, as well as keen attention to detail and resilience. You will also have the ability to build rapport with diverse individuals and enjoy making autonomous decisions.

Key Responsibilities:
  • Manage a team of Collection Specialists, providing guidance and support to ensure they achieve their targets
  • Making outbound and taking inbound calls to assist customers with their payment plans
  • Handle technical queries and participate in people management meetings
  • Support the Collections Team Leader with resource planning and team management
What We Offer:

We offer a competitive salary of £30,000 - £40,000 per annum, depending on experience, plus a range of benefits including flexible working hours, pension scheme, and professional development opportunities.

About Us

DWF is a leading law firm with a dynamic and fast-paced environment. We value our employees and offer a comprehensive rewards package that extends beyond a basic salary. Our commitment is to ensure that each member of our team feels valued and rewarded throughout their tenure with us.



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