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Collections Process Manager
2 months ago
We're seeking an experienced professional to manage our collections processes, ensuring prompt payment of invoices and managing customer arrears across various networks.
This role requires a blend of analytical thinking, creativity, and resilience. You'll need to handle customer challenges with a positive attitude, deliver high-quality responses, and work closely with internal teams to ensure smooth account management.
- Liaising with customers across various networks to ensure timely payment of invoices and manage any arrears in line with company policy.
- Working with third-party agents to pursue vehicle repossessions and recover aged debts, minimizing potential write-offs.
- Maintaining accurate records, update systems, and manage your workload efficiently to meet strict deadlines.
- Working closely with Customer Service and Support Teams to ensure seamless account management and participate in regular review meetings with third-party agents.
- Ensuring all actions comply with relevant legislation, including FCA regulations, the Data Protection Act, and the Consumer Credit Act.
Responsibilities:
- Collections Process Management: Liaise with customers to ensure timely payment of invoices and manage any arrears.
- Third-Party Agent Collaboration: Work with third-party agents to pursue vehicle repossessions and recover aged debts.
- Record Keeping: Maintain accurate records and update systems to ensure efficient workflow.
- Team Collaboration: Work closely with Customer Service and Support Teams for seamless account management.
- Compliance: Ensure all actions comply with relevant legislation.
About the Role:
This is an excellent opportunity to join our Consumer Finance team as a Recoveries Management Advisor. As a key member of our team, you will be responsible for managing collections processes, working with third-party agents, and maintaining accurate records.
What We Offer:
- A competitive salary of £23,857.60.
- Annual company bonus.
- 24 days annual leave (plus your birthday off).
- 6.2% employer pension contribution.
- AA breakdown cover.
- Private medical cover.
- Life Assurance 4x Salary.
- Salary sacrifice car scheme.
- Tech scheme.
- Cycle to work scheme.
We value diversity and inclusivity at Zenith. We are committed to creating an environment where everyone feels welcome and valued. If you're passionate about delivering outstanding customer service and working in a fast-paced environment, we'd love to hear from you.