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Customer Service Representative

1 month ago

Leeds, Leeds, United Kingdom Shared Services Connected Ltd Full time

We are seeking a skilled Customer Service Representative to join our team in Leeds. As a Collections Agent, you will play a vital role in supporting the financial health of NHS organisations by communicating with customers and resolving overdue accounts.

Key responsibilities include:

  • Building relationships with customers to recover missed payments
  • Resolving general invoice queries over the phone and via email
  • Assessing each debtor's circumstances to achieve a fair and amicable outcome
  • Creating repayment plans to help customers clear their outstanding debt
  • Collaborating with clients to resolve disputed invoice queries
  • Completing administrative tasks such as running reports on ledgers

Requirements:

  • Previous experience in FCA regulated collections or accounts receivable environment
  • Strong communication skills with the ability to handle difficult conversations
  • Passion for delivering high-quality customer service
  • High attention to detail and accurate administration skills
  • Proficiency with MS Excel

As a valued member of our team, you will have the opportunity to develop your skills and career with our training and development programs. We offer a competitive salary of £25,500 per annum, 25 days annual leave, and a range of flexible benefits.

We are committed to providing a supportive and inclusive work environment. If you are a motivated and customer-focused individual, please apply for this exciting opportunity.