Customer Service Representative
4 weeks ago
At Shared Services Connected Ltd, we are seeking a skilled Customer Service Representative - Collections to join our team. This role plays a vital part in supporting the financial health of NHS organisations by helping customers with overdue accounts and ensuring timely payments, all while providing exceptional customer service.
As a Customer Service Representative - Collections, you will be responsible for building relationships with customers, resolving general invoice queries, and creating repayment plans to help customers clear their outstanding debt. You will also collaborate with our clients to resolve any disputed invoice queries and complete administrative tasks such as running reports on ledgers.
To be successful in this role, you will need to have previous experience in FCA regulated collections or accounts receivable environment, strong communication skills, and a passion for delivering high-quality customer service. You will also need to be proficient in MS Excel and have high attention to detail and accurate administration skills.
We offer a competitive salary of £25,500 per annum, 25 days annual leave, life assurance, pension, and a generous flexible benefits fund. We also support different ways of working and can offer a range of flexible working arrangements.
Key Responsibilities:
- Build relationships with customers and support them to recover missed payments.
- Resolve general invoice queries over the phone and via email.
- Assess each debtor's circumstances, resulting in a fair and amicable outcome.
- Create appropriate repayment plans to help customers clear their outstanding debt.
- Collaborate with our clients to resolve any disputed invoice queries.
- Complete administrative tasks such as running reports on ledgers.
What We Offer:
- Competitive salary of £25,500 per annum.
- 25 days annual leave.
- Life assurance.
- Pension.
- Generous flexible benefits fund.
- Flexible working arrangements.
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