Luxury Hotel Reception Lead

4 days ago


London, Greater London, United Kingdom Metropolitan Full time
Job Description: The Luxury Hotel Reception Lead is responsible for leading and guiding the Front Desk team to deliver exceptional guest service and maintain the highest standards of quality and cleanliness. This role requires strong leadership and communication skills, as well as a deep understanding of luxury hotel operations and customer expectations.

Key Responsibilities:
  • Lead and motivate the Front Desk team to achieve exceptional results
  • Develop and implement strategies to drive revenue growth and improve operational efficiency
  • Maintain accurate records and reports to inform business decisions

Requirements:
  • 5+ years' experience in a similar role within a luxury hotel setting
  • Proven track record of delivering exceptional customer service
  • Strong leadership and communication skills

Salary: £70,000 - £85,000 per annum + benefits package
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