Luxury Hotel Reception Supervisor
2 days ago
About Us:
The Ritz London is a world-renowned luxury hotel located between Piccadilly and Green Park. We offer opulent bedrooms, Michelin star dining, and Afternoon Tea. Our employees create a positive, memorable, and magical experience for customers and colleagues alike.
Job Summary:
We have an exciting opportunity for a dynamic and enthusiastic individual to join our Front Office Department as a Chef De Brigade / Reception Supervisor. This role requires a high level of customer service, organizational skills, and the ability to work under pressure.
Responsibilities:
- Manage the reception desk, overseeing the arrival and departure experience for guests.
- Supervise and lead a team of receptionists and trainees, providing guidance and support.
- Use our PMS system to manage guest information, payments, and invoicing.
Requirements:
- Qualification in Hospitality studies or similar preferred.
- Relevant experience in a 5* property is desirable.
- Excellent customer service skills and ability to work under pressure.
- Great command of the English language, both spoken and written.
- Possess a polite and professional attitude to internal and external guests.
Benefits:
- A highly competitive salary (£45,000 - £65,000 per annum) reflecting your skills and experience.
- Instant reward and recognition scheme.
- 28 holidays (including bank holidays).
- Learning & Development opportunities.
- Employee discount scheme for Ritz goods and external providers.
- Free laundry service for tailored uniform.
- Complimentary meals on duty.
- Social events and activities.
- Season ticket loan.
- CODE Hospitality App.
- Wellness treatments: massage, chiropody and more.
- Pension scheme.
- Employee mental health assistance helpline.
- Employee Introductory Scheme (£600).
- Training Fund Assistance.
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