Luxury Hotel Reception Supervisor

2 days ago


London, Greater London, United Kingdom The Ritz London Full time

About Us:

The Ritz London is a world-renowned luxury hotel located between Piccadilly and Green Park. We offer opulent bedrooms, Michelin star dining, and Afternoon Tea. Our employees create a positive, memorable, and magical experience for customers and colleagues alike.

Job Summary:

We have an exciting opportunity for a dynamic and enthusiastic individual to join our Front Office Department as a Chef De Brigade / Reception Supervisor. This role requires a high level of customer service, organizational skills, and the ability to work under pressure.

Responsibilities:

  • Manage the reception desk, overseeing the arrival and departure experience for guests.
  • Supervise and lead a team of receptionists and trainees, providing guidance and support.
  • Use our PMS system to manage guest information, payments, and invoicing.

Requirements:

  • Qualification in Hospitality studies or similar preferred.
  • Relevant experience in a 5* property is desirable.
  • Excellent customer service skills and ability to work under pressure.
  • Great command of the English language, both spoken and written.
  • Possess a polite and professional attitude to internal and external guests.

Benefits:

  • A highly competitive salary (£45,000 - £65,000 per annum) reflecting your skills and experience.
  • Instant reward and recognition scheme.
  • 28 holidays (including bank holidays).
  • Learning & Development opportunities.
  • Employee discount scheme for Ritz goods and external providers.
  • Free laundry service for tailored uniform.
  • Complimentary meals on duty.
  • Social events and activities.
  • Season ticket loan.
  • CODE Hospitality App.
  • Wellness treatments: massage, chiropody and more.
  • Pension scheme.
  • Employee mental health assistance helpline.
  • Employee Introductory Scheme (£600).
  • Training Fund Assistance.


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