Customer Service Operations Supervisor

5 days ago


Hertfordshire, United Kingdom PIE Recruitment Full time

Customer Service Operations Supervisor - Electric Vehicle Fleet & Mobility Provider

About The Organization:

This top-tier leasing firm delivers exceptional vehicle solutions and services to businesses across the UK, catering to both small and medium enterprises as well as large corporations managing vehicle fleets.

With a progressive mindset and a leading product portfolio, this customer-focused organization is dedicated to facilitating the UK's transition to electric vehicles and is experiencing significant growth.

About The Role:

This position offers flexibility with options for remote or office-based work (3 days a week) - Hertfordshire

  • Salary range: £30,000 - £34,000
  • Bonus potential: 5%-10%
  • Pension contributions of up to 15%
  • Comprehensive benefits package

The Customer Service Operations Supervisor role presents a remarkable opportunity to join a leading market player that emphasizes career development and personal growth, allowing you to take charge of your professional journey. In addition to a competitive salary, an attractive benefits package is included.

An exciting position has opened up to support the expansion of their customer service department.

As public interest in our client grows, the company requires a solid framework to address inquiries and manage general customer questions effectively.

The Customer Service Operations Supervisor will be responsible for:

  • Assisting in the formulation of a customer service strategy.
  • Training personnel to meet service expectations.
  • Overseeing a team of customer service representatives.
  • Managing escalated customer inquiries.
  • Engaging with customers courteously via phone, email, and written correspondence.
  • Collaborating with other managers to explore potential enhancements to customer service; participating in recruitment and performance evaluations.
  • Coaching staff to ensure a high standard of customer service delivery.

Required Skills & Qualifications

The ideal Customer Service Operations Supervisor will possess:

  • Proven leadership experience in customer service with a commitment to fostering team dynamics.
  • A proactive attitude, self-motivated, and accustomed to a fast-paced environment.
  • Strong presentation and communication abilities.
  • Proficient reporting and commercial acumen.
  • Excellent written and verbal communication skills.
  • Outstanding interpersonal skills and a positive, enthusiastic demeanor.
  • A self-starter comfortable with remote work and effective diary management.
  • Confidence and clarity in all communication forms, adapting style to suit various situations or audiences.


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