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Operations Facilities Supervisor

2 months ago

Hertfordshire, United Kingdom OCS Group Full time

At OCS Group, we are seeking a Facilities Operations Supervisor who will ensure exceptional service delivery to all clients while adhering to legal standards and organizational protocols.

Your primary responsibility will be to lead and oversee a team dedicated to providing outstanding Cleaning, Security, and Maintenance Services to our clientele.

You will work a standard schedule, Monday to Friday, from 08:00 to 17:00, in a full-time permanent role, totaling 40 hours per week.

Main Responsibilities:

  • Serve as the main point of contact for OCS service execution, showcasing a proactive approach and ensuring compliance with contract requirements.
  • Enforce all health and safety regulations, perform risk evaluations, and guarantee adherence by all contractors and team members.
  • Enhance and maintain service quality in catering, cleaning, and security sectors. Conduct regular service inspections and manage team performance to ensure high-quality service delivery.
  • Propose service improvements and cost-reduction strategies, while developing business initiatives in line with strategic goals.
  • Oversee personnel management, ensure adherence to company policies, and foster a positive team environment.
  • Manage budgetary controls and expenses, ensuring efficient and cost-effective service provision.

Qualifications:

  • Demonstrated management experience within the Facilities Management sector.
  • Proven success in achieving targeted P&L, retention, and growth metrics.
  • Prior experience in cleaning, security, and maintenance services.
  • Evidence of practical operational experience and a successful history of client relationship management.
  • Highly organized with the capability to prioritize tasks and delegate effectively to team members.
  • Experience in a corporate retail head office environment is preferred.