Customer Service Representative
2 months ago
Spanish
Italian
Polish
French A combination of a minimum 2 languages, out of the 4 above, is preferred and would be a definite advantage.
Job Summary:
To be responsible for the whole order management process, from placing the orders until the goods have arrived at the customer side. This requires liaising and working closely with other departments of the organisation. Opening tickets for calls and e-mails for technical emergencies and enquiries. Creating quotations and pre-payment forms and handling customer cases pro-actively. Focusing on the customer and providing an outstanding customer service through a good verbal and written communication and relationship building. Following internal processes while thinking independently and outside the box.
Key Responsibilities:
To manage customer enquiries (via phone or e-mails) in a timely manner to provide our customers with an efficient, reliable service
To manage customer orders (with an increasing emphasis on electronic orders) from order entry to billing, as well as sending and following up on quotations and pre-payment documents
Opening, updating and managing tickets/cases in our system for each customer enquiry in line with customer expectations and within their contract terms and liaising with other departments
To respond effectively to queries relating to customer orders and deliveries, resolving customer complaints and queries as well as raising credits and debits to ensure any outstanding customer deductions are resolved and all information communicated in a timely manner
To manage deliveries in line with customer expectations, liaising with 3rd party warehouses and other supply chain contacts
To dispatch customer and partner requests for support through the correct channels to make it possible for the technical support team to act on the customer request
To monitor/navigate multiple systems and ticket queues constantly throughout the workday
To be in regular contact with our Sales Account Managers and other internal departments to ensure relevant information relating to customer orders, enquiries & deliveries is communicated in a timely manner (especially changes to expected customer demand – abnormal orders, postponed or cancelled deliveries, etc)
To understand the operational requirements of key customers (key contacts, delivery specifications, booking requirements, etc)
To implement process improvements which will improve operational effectiveness and enhance profitability
To ensure that customer account records are kept up to date for audit purposes
To identify and resolve with the data management team any master data errors affecting the OTC process
To provide support for other members of the team (and back up as required for other CS teams)
Qualifications, Skills & Experience:
PC skills – competent on Outlook, Salesforce, Excel, Word
SAP experience would be an advantage
Ability to:
Work on own initiative and as part of a team (team spirit)
Think outside the box to understand connections to other departments and processes (to see the bigger picture)
Work under pressure and to tight deadlines when required
Prioritise workload and manage time effectively
Multitask and coordinate activities across relevant departments
Monitor/navigate multiple systems and tickets/cases at the same time throughout the day and knowing how to prioritize
-
Customer Service Representative
2 days ago
Hertfordshire, United Kingdom Simmons Bakers Full timeJob SummaryWe are seeking a reliable and customer-focused individual to join our team as a Customer Service Representative at Simmons Bakers. As a key member of our retail team, you will be responsible for providing exceptional customer service and ensuring a positive shopping experience for our customers.Key ResponsibilitiesTravel to various shops in the...
-
Customer Service Representative
2 days ago
Hertfordshire, United Kingdom Simmons Bakers Full timeJob SummaryWe are seeking a reliable and customer-focused individual to join our team as a Customer Service Representative at Simmons Bakers. As a key member of our retail team, you will be responsible for providing exceptional customer service and ensuring a positive shopping experience for our customers.Key ResponsibilitiesTravel to various shops in the...
-
Customer Service Representative
2 months ago
Watford, Hertfordshire, United Kingdom Hygiena Full timeWho we are: We create innovative diagnostics for a healthier world. As representatives of the One Health approach, we are convinced that the health of humans, animals and the common environment are interconnected. Specializing in food safety throughout the value chain, we develop, distribute, and improve rapid molecular tests and analysis tools. Our...
-
Customer Service Representative
2 weeks ago
Watford, Hertfordshire, United Kingdom Hygiena Full timeWho we are: We create innovative diagnostics for a healthier world. As representatives of the One Health approach, we are convinced that the health of humans, animals and the common environment are interconnected. Specializing in food safety throughout the value chain, we develop, distribute, and improve rapid molecular tests and analysis tools. Our...
-
Customer Service Representative Polish
2 weeks ago
Hertfordshire, United Kingdom Parkside Full timeMy well known client based in Watford is looking for two Customer Service Representative with excellent communication skills with both oral & written fluency, in English and at least one of the following languages, is a requirement: FrenchDutch A combination of a minimum 2 languages, out of the 4 above, is preferred and would be a definite advantage. Job...
-
German Customer Service Representative
4 weeks ago
Hertfordshire, United Kingdom Parkside Full timeMy well known client based in Watford is looking for a German Customer Service Representative with an additional European language excellent communication skills with both oral & written fluency, in English and at least one of the following languages, is a requirement:Spanish Italian Polish French A combination of a minimum 2 languages, out of the 4...
-
Customer Service Representative
2 days ago
Hertfordshire, United Kingdom Simmons Bakers Full timeAbout the RoleWe are seeking a reliable and customer-focused individual to join our team as a Floating Part Time Team Member at Simmons Bakers.Key ResponsibilitiesAs a key member of our team, you will be responsible for:Providing excellent customer service to our customers in a fast-paced retail environment.Preparing and serving a range of baked items and...
-
Customer Service Representative
2 days ago
Hertfordshire, United Kingdom Simmons Bakers Full timeAbout the RoleWe are seeking a reliable and customer-focused individual to join our team as a Floating Part Time Team Member at Simmons Bakers.Key ResponsibilitiesAs a key member of our team, you will be responsible for:Providing excellent customer service to our customers in a fast-paced retail environment.Preparing and serving a range of baked items and...
-
Customer Service Representative
7 days ago
Hertfordshire, United Kingdom Warner Leisure Hotels Full timeJob SummaryWe are seeking a highly skilled and customer-focused individual to join our team as a Contact Centre Advisor at Warner Leisure Hotels. As a key member of our sales team, you will be responsible for providing exceptional customer service and sales support to our guests.Key ResponsibilitiesProvide informative and accurate advice and guidance to...
-
Customer Service Representative
6 days ago
Hertfordshire, United Kingdom Warner Leisure Hotels Full timeJob SummaryWe are seeking a highly skilled and customer-focused individual to join our team as a Contact Centre Advisor at Warner Leisure Hotels. As a key member of our sales team, you will be responsible for providing exceptional customer service and sales support to our guests.Key ResponsibilitiesProvide informative and accurate advice and guidance to...
-
Customer Support Representative
4 weeks ago
Hertfordshire, United Kingdom Ultimate Banking Full timeAre you passionate about assisting clients? Join our team as a Customer Support Representative at Ultimate Banking, where you can express your individuality while making a difference. Our team members are the foundation of Ultimate Banking, and every individual plays a crucial role in delivering the exceptional service we take pride in. Work Schedule: Monday...
-
Customer Service Team Lead
2 days ago
Hertfordshire, United Kingdom PIE Recruitment Full timeAbout the Role:The Customer Service Team Lead position represents an excellent opportunity to join a true market leader in the leasing industry, offering a genuine career path, a focus on personal development, and the ability to take control of your career. On top of your basic salary, you will receive an excellent benefits package.Key...
-
Customer Service Team Lead
2 days ago
Hertfordshire, United Kingdom PIE Recruitment Full timeAbout the Role:The Customer Service Team Lead position represents an excellent opportunity to join a true market leader in the leasing industry, offering a genuine career path, a focus on personal development, and the ability to take control of your career. On top of your basic salary, you will receive an excellent benefits package.Key...
-
Customer Service Team Lead
7 days ago
Hertfordshire, United Kingdom PIE Recruitment Full timeAbout the Role:The Customer Services Team Leader position represents an excellent opportunity to join a true market leader that can offer a genuine career path, a focus on personal development, and an ability to take control of your career. On top of your basic salary, you will receive an excellent benefits package.About the Company:PIE Recruitment is a...
-
Customer Service Operations Leader
4 weeks ago
Hertfordshire, United Kingdom Vox Network Consultants Full timePosition Overview:As a Customer Service Operations Leader, you will play a pivotal role in guiding and inspiring the Customer Resolutions Team towards achieving excellence.Key Responsibilities:In this position, you will serve as the primary representative of Vox Network Consultants, significantly contributing to the enhancement of the customer journey. Your...
-
Customer Service Representative
2 weeks ago
Watford, Hertfordshire, United Kingdom Venn Group Full timeA position has arisen for a full time, Polish speaking Customer Service and Incident Advisor for a global brand in Watford. The position is responsible for managing the order entry, cash process and delivery of products to a range of commercial customers across the EMEA region as well as dealing with calls and e-mails for technical emergencies and...
-
Customer Service Representative
2 weeks ago
Watford, Hertfordshire, United Kingdom Venn Group Full timeA position has arisen for a full time, Polish speaking Customer Service and Incident Advisor for a global brand in Watford. The position is responsible for managing the order entry, cash process and delivery of products to a range of commercial customers across the EMEA region as well as dealing with calls and e-mails for technical emergencies and...
-
Customer Service Representative
2 days ago
Watford, Hertfordshire, United Kingdom Venn Group Full timeA position has arisen for a full time, Polish speaking Customer Service and Incident Advisor for a global brand in Watford. The position is responsible for managing the order entry, cash process and delivery of products to a range of commercial customers across the EMEA region as well as dealing with calls and e-mails for technical emergencies and...
-
Customer Service Representative
2 days ago
Watford, Hertfordshire, United Kingdom Venn Group Full timeA position has arisen for a full time, Polish speaking Customer Service and Incident Advisor for a global brand in Watford. The position is responsible for managing the order entry, cash process and delivery of products to a range of commercial customers across the EMEA region as well as dealing with calls and e-mails for technical emergencies and...
-
Customer Service Team Lead
1 week ago
Hertfordshire, United Kingdom PIE Recruitment Full timeCustomer Service Team Lead - EV Fleet & Mobility ProviderAbout The Business:This leading leasing company provides industry-leading vehicle solutions and services to businesses throughout the UK from the SME market to large corporates who operate a fleet of vehicles.With a forward-thinking approach and a market-leading product offering, committed to helping...