Service Coordinator Specialist
1 week ago
Service Coordinator
Company Overview:The Business is a world-renowned manufacturer of Automated Materials Handling and Automated Logistics solutions. They specialize in creating fully bespoke, fully automated Warehousing and Manufacturing Product Handling Systems that cater to various customer requirements.
As the industry shifts towards increased automation, this company is busier than ever and expanding its Engineering function to manage their growing customer base.
Job Description:The Warranty and Service Manager will be responsible for negotiating warranty plans with new customers and handling warranty claims from existing clients. The role is primarily office-based, with occasional client visits as required.
The Service Engineers report to the Engineering Manager, so this role focuses on initial customer inquiries at the point of repair and warranty renewals.
When a repair call comes in from a customer, the Warranty and Service Manager must assess the issue over the phone to determine whether it's covered by the warranty package. If it's covered, the repair details are passed to the Engineering Manager to send an Engineer. If not, the Warranty and Service Manager must create a repair quote for the customer before any repairs commence.
Required Skills and Qualifications:- A recognized Electrical or Mechanical Engineering qualification
- In-depth knowledge of Electromechanical Machinery
- Excellent communication skills
- Proficiency in Microsoft packages
£42,000 per annum + Company Performance Bonus
Benefits:33 Days of Annual Leave, Enhanced Pension, Death in Service Provision
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