Customer Service Specialist
2 weeks ago
We are seeking a highly motivated and empathetic Customer Service Specialist to join our team in North Wales. This role offers an exciting opportunity to make a real difference in the lives of individuals affected by crime.
The successful candidate will be working 37.5 hours per week, with a salary range of $45,000 - $60,000 per annum, depending on experience. This position involves shift work on a rota basis between 8am-8pm Monday to Friday and 9am - 5pm on a Saturday.
As a Triage Officer, you will be responsible for providing high-quality support to victims and witnesses of crime, conducting initial impact and risk assessments, and providing immediate and short-term intervention via telephone. Your ability to converse in Welsh is essential for this role.
This position requires a strong understanding of the criminal justice system and the ability to work effectively with police and other agencies. If you have a disability or a medical condition that may affect your performance during any aspect of our selection process, we are happy to make reasonable adjustments to enable you to perform at your best.
About UsVictim Support (VS) is an independent charity providing specialist services to people affected by crime across England and Wales. We are committed to creating an inclusive culture where all staff and volunteers feel respected and heard. We particularly welcome applicants from Black, Asian and minority ethnic communities and are a Disability Confident Employer.
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