Customer Service Representative

3 days ago


Newry Co Down, United Kingdom Unilin Flooring UK & Ireland Full time
Customer Training Support Advisor

Unilin Flooring UK & Ireland is seeking a highly skilled Customer Training Support Advisor to join our team in Newry. As a key member of our customer service team, you will play a vital role in ensuring the highest standard of customer service is maintained.

Key Responsibilities:
  • Process a large volume of orders and customer queries via phone, live chat, and email
  • Work closely with our external sales team to ensure seamless customer service
  • Handle customer complaints and resolve issues in a timely and professional manner
  • Provide training and support to customers on our products and services
Requirements:
  • Previous experience in a customer service or sales role
  • Excellent communication and interpersonal skills
  • Strong working knowledge of Microsoft Excel and SAP
  • Ability to travel to our offices in St Neots, Derby, Liverpool, and Belgium for training
What We Offer:
  • Pension scheme with 4% company contribution
  • Healthcare cover for employees
  • 32 days of holiday per year

We are looking for a motivated and customer-focused individual who is passionate about delivering exceptional customer service. If you have a strong work ethic and a desire to succeed in a fast-paced environment, we encourage you to apply for this exciting opportunity.



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