Customer Service Representative
3 days ago
Unilin Flooring UK & Ireland is seeking a highly motivated and customer-focused individual to join our team as a Customer Service Advisor. As a key member of our customer service team, you will play a vital role in ensuring that our customers receive exceptional service and support.
Main Responsibilities:
- Process customer orders and respond to customer inquiries in a timely and professional manner.
- Work closely with our external sales team to ensure seamless customer service delivery.
- Handle customer complaints and issues in a fair and efficient manner.
- Meet and exceed customer service targets and key performance indicators (KPIs).
Requirements:
- Previous experience in a customer-facing role, preferably in a service or sales environment.
- Excellent communication and interpersonal skills, with the ability to work effectively with customers and colleagues.
- Strong problem-solving and analytical skills, with the ability to think critically and make sound decisions.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
- Proficiency in Microsoft Office applications, particularly Excel.
What We Offer:
- A competitive salary and benefits package.
- Opportunities for career growth and professional development.
- A dynamic and supportive work environment.
- The chance to work with a leading manufacturer of laminate and parquet flooring systems.
About Unilin Flooring UK & Ireland:
Unilin Flooring UK & Ireland is a leading manufacturer of laminate and parquet flooring systems. We are committed to delivering exceptional customer service and support to our customers, and we are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Advisor.
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