Service Administrator

3 weeks ago


Southampton, Southampton, United Kingdom Vertiv Full time

We are seeking an Administrative Support Specialist to join our team in Southampton, United Kingdom. This role is responsible for ensuring the efficient operation of the department by assisting with the production of reports, department holiday records, answering incoming telephone calls and undertaking general office administration duties as required. Raising, clearing and up-dating records on Oracle.

Key Responsibilities
  • LUL engineers weekly work programme – Planning and Control
  • Arrange LUL Site Access (Railsys) – Applies to every planned visit, PM's, Battery Replacement and Ad hoc visits as and when required.
  • Planning and scheduling of maintenance visits.
  • Issuing work instructions to the engineers for planned maintenance activity.
  • Creating, assigning and updating service requests on Oracle.
  • Gathering of engineers visit reports.
  • Gathering of impedance reports.
  • Updating of the contract database / spreadsheets
  • Saving all maintenance reports in line with the customer's requirements within specified time periods.
  • Provide CRM with feedback on contract delivery performance.
  • Any other task within your limitations that you may from time to time be called upon to perform.
  • Ensure all requirements for the rail Sentinel scheme are met and monitored through the Sentinel Coordination role
  • Coordinate and record worker engagement process to ensure workforce maintain competencies, receive all relevant briefings and additional competencies / skills recorded.
  • Arrange PTS medicals and Sentinel based competency training.
  • Liaise with the management team with regards to conducting drug and alcohol screenings.

The successful candidate will have:

  • 2 years' experience within an administrative role.
  • Strong focus on attention to detail.
  • Excellent written and verbal communications.
  • Excellent organisational and time management skills
  • Self-motivated and capable of operating with minimal supervision
  • Ability to successfully interface with various departments and personnel
  • Have previous experience within a client/team co-ordination role.
  • Multi-tasking ability with a flexible approach to work.

Vertiv's Core Principles and Behaviors are at the heart of our business, and we are looking for someone who shares our commitment to Safety, Integrity, Respect, Teamwork, Diversity and Inclusion. Our Strategic Priorities are Customer Focus, Operational Excellence, High-Performance Culture, Innovation and Financial Strength. If you are a motivated and detail-oriented individual who is passionate about delivering exceptional results, we would like to hear from you.


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