Front Office Manager
4 days ago
Job Title: Front Office Manager
Job Summary:
We are seeking a highly skilled and experienced Front Office Manager to join our team at Mercure Edinburgh City - Princes Street. As a Front Office Manager, you will be responsible for leading the Front Office operation, ensuring the delivery of an exceptional guest experience, and overseeing the recruitment and development of the front office team.
Key Responsibilities:
- Lead the Front Office operation to deliver exceptional guest experiences
- Oversee the recruitment and development of the front office team
- Ensure all customer enquiries and requests for bookings are dealt with promptly, courteously, and efficiently
- Achieve the best revenue streams for the hotel
- Collaborate with other departments to ensure seamless operations
Requirements:
- At least 2 years of experience in a supervisor or managerial role in a branded hospitality environment
- Computer literacy and sound knowledge of finances
- Exceptional customer service skills
- Experience using a central reservations system is beneficial
About Us:
Mercure Edinburgh City - Princes Street is a leading hotel in the heart of Edinburgh, offering a unique blend of comfort, style, and exceptional service. We are committed to providing our guests with an unforgettable experience and are seeking like-minded individuals to join our team.
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