Front Office Team Leader

3 days ago


Edinburgh, Edinburgh, United Kingdom Novotel Edinburgh Park Full time

Job Title: Front Office Team Leader

Company: Novotel Edinburgh Park

About the Role:

We are seeking a highly skilled and experienced Front Office Team Leader to join our team at Novotel Edinburgh Park. As a Front Office Team Leader, you will be responsible for leading a team of front office staff and ensuring the smooth operation of the front desk.

Key Responsibilities:

  • Lead and manage a team of front office staff to deliver exceptional customer service and ensure a high level of guest satisfaction.
  • Develop and implement effective front office procedures and policies to ensure efficient and effective operation of the front desk.
  • Monitor and control front office costs and ensure that all revenue and expenses are accurately recorded and reported.
  • Collaborate with other departments to ensure seamless communication and coordination of front office activities.
  • Provide training and development opportunities to front office staff to enhance their skills and knowledge.

Requirements:

  • Minimum 2 years of experience in a front office leadership role in a 4-star hotel.
  • Proven track record of delivering exceptional customer service and leading a team to achieve high levels of guest satisfaction.
  • Strong knowledge of hotel operations and front office procedures.
  • Excellent communication and interpersonal skills.
  • Ability to work effectively in a fast-paced environment and prioritize tasks to meet deadlines.

What We Offer:

  • Competitive salary from £12.50 per hour.
  • £400 welcome bonus paid after completing probationary period.
  • Free parking on site.


  • Edinburgh, EH1, Edinburgh, United Kingdom Novotel Edinburgh Park Full time

    4-star superior hotel located in the West of Edinburgh is looking for afull time Front Office Team Leader.(We would consider applicants with significant experience as Front Office Team Member as well.)Ideal candidate:Has solid experience in front office in recognised, quality hotelIs a hospitality professional who wants to continue his/her career in...


  • Edinburgh, Edinburgh, United Kingdom Mercure Edinburgh City - Princes Street Full time

    Job Title: Front Office ManagerJob Summary:We are seeking a highly skilled and experienced Front Office Manager to join our team at Mercure Edinburgh City - Princes Street. As a Front Office Manager, you will be responsible for leading the Front Office operation, ensuring the delivery of an exceptional guest experience, and overseeing the recruitment and...


  • Edinburgh, Edinburgh, United Kingdom Mercure Edinburgh City - Princes Street Full time

    Job Title: Front Office ManagerJob Summary:We are seeking a highly skilled and experienced Front Office Manager to join our team at Mercure Edinburgh City - Princes Street. As a Front Office Manager, you will be responsible for leading the Front Office operation, ensuring the delivery of an exceptional guest experience, and overseeing the recruitment and...

  • Front Office Manager

    4 weeks ago


    Edinburgh, EH1, Edinburgh, United Kingdom Mercure Edinburgh City - Princes Street Full time

    Aimbridge EMEA are seeking a Front Office Manager to join the team at the newly refurbished Mount Royal Hotel, Edinburgh on a full time basis. Who are we?Aimbridge Hospitality EMEA are a division of the global Aimbridge Hospitality brand, overseeing over 1,600 hotels and resorts across the world. We work with big brands such as Hilton, Accor, Marriot and IHG...

  • Front Office Manager

    2 weeks ago


    Edinburgh, EH1, Edinburgh, United Kingdom Cheval Old Town Chambers Full time

    Cheval Old Town Chambers has a great opportunity for a Front Office Manager to lead their front office team. As Front Office Manager of this unique luxury residence, with 82 beautifully designed apartments in the heart of Edinburgh, you will be responsible for ensuring that you and your team deliver service excellence to all of our guests. Reporting directly...

  • Front Office Manager

    4 weeks ago


    Edinburgh, EH1, Edinburgh, United Kingdom Cheval The Edinburgh Grand Full time

    Cheval The Edinburgh Grand has a great opportunity for a Front Office Manager to lead their front office team. As Front Office Manager of this unique luxury residence, with 50 beautifully designed apartments in the heart of Edinburgh, you will be responsible for ensuring that you and your team deliver service excellence to all of our guests. Reporting...


  • Edinburgh, Edinburgh, United Kingdom Accor Full time

    Job Summary:We are seeking a skilled Front Office Team Member to join our team at Novotel Edinburgh Centre. As a key member of our front office team, you will be responsible for providing exceptional customer service and ensuring a seamless experience for our guests.Key Responsibilities:Welcoming guests and ensuring a warm and welcoming atmosphereProviding...


  • Edinburgh, Edinburgh, United Kingdom Slug & Lettuce Full time

    About UsAt Slug & Lettuce, we're passionate about delivering exceptional guest experiences. As a Front of House Team Leader, you'll play a key role in creating a welcoming atmosphere for our customers.Key ResponsibilitiesSupport and mentor your team to ensure seamless service deliveryCollaborate with the management team to develop and implement strategies...


  • Edinburgh, Edinburgh, United Kingdom Slug & Lettuce Full time

    About UsAt Slug & Lettuce, we're passionate about delivering exceptional guest experiences. As a Front of House Team Leader, you'll play a key role in creating a welcoming atmosphere for our customers.Key ResponsibilitiesSupport and mentor your team to ensure seamless service deliveryCollaborate with the management team to develop and implement strategies...


  • Edinburgh, EH1, Edinburgh, United Kingdom voco Edinburgh Royal Terrace Full time

    Salary - £33,000 per annumWe are currently recruiting for a Front Office Manager to join our Truly Talented team. Reporting directly to General Manager, this is an exciting role for a talented individual who is looking for career growth and for the opportunity to lead a hardworking team. What we offer £33,000 per annum Permanent, full-time contract Your...


  • Edinburgh, EH1, Edinburgh, United Kingdom voco Edinburgh Royal Terrace Full time

    Salary - £33,000 per annumWe are currently recruiting for a Front Office Manager to join our Truly Talented team. Reporting directly to General Manager, this is an exciting role for a talented individual who is looking for career growth and for the opportunity to lead a hardworking team. What we offer £33,000 per annum Permanent, full-time contract (40hrs...

  • Team Leader

    4 weeks ago


    Edinburgh, Edinburgh, United Kingdom Aramark Full time

    Team Leader - EdinburghJob Types: Full-time, PermanentPay: £13.20 per hourJoin the Aramark FamilyAre you looking to thrive in a vibrant setting as part of a team serving diverse clientele?Prepared for a fulfilling role from Monday to Friday?Enthusiastic about becoming part of a remarkable team and a company that offers growth prospects across the country?If...


  • Edinburgh, EH1, Edinburgh, United Kingdom Novotel Edinburgh Park Full time

    4-star superior hotel located in the West of Edinburgh is looking for aFront Office Team Member available to work full time. (Candidates on student VISA will not be considered this time, due to their 20h weekly work permit.)Ideal candidate:Has at least 1-year experience in a recognised, quality, branded hotel Knowledge of Opera is an advantageBenefits to...


  • Edinburgh, Edinburgh, United Kingdom Staycity Group Full time

    About Staycity GroupStaycity Group is a leading provider of aparthotels in Europe, offering a unique blend of comfort and convenience to guests. Our properties are designed to provide a home away from home experience, with spacious rooms and exceptional guest service.We operate under two distinct brands: Staycity Aparthotels and Wilde. Our Staycity...


  • Edinburgh, Edinburgh, United Kingdom Nuffield Health Full time

    Job Summary:We are seeking a highly skilled and motivated Front of House Team Member to join our team at Nuffield Health. As a key member of our Front of House team, you will be responsible for providing exceptional customer service to our members and visitors.Key Responsibilities:Support the smooth operation of our reception and café areasHelp create a...


  • Edinburgh, Edinburgh, United Kingdom Nuffield Health Full time

    Job Summary:We are seeking a highly skilled and motivated Front of House Team Member to join our team at Nuffield Health. As a key member of our Front of House team, you will be responsible for providing exceptional customer service to our members and visitors.Key Responsibilities:Support the smooth operation of our reception and café areasHelp create a...

  • Night Auditor

    7 days ago


    Edinburgh, Edinburgh, United Kingdom Novotel Edinburgh Park Full time

    Job Title: Night Auditor - Hotel Front OfficeJob Summary:We are seeking a highly organized and detail-oriented Night Auditor to join our team at Novotel Edinburgh Park. As a Night Auditor, you will be responsible for ensuring the accuracy of financial transactions, maintaining the security of hotel assets, and providing exceptional guest service.Key...

  • Night Auditor

    6 days ago


    Edinburgh, Edinburgh, United Kingdom Novotel Edinburgh Park Full time

    Job Title: Night Auditor - Hotel Front OfficeJob Summary:We are seeking a highly organized and detail-oriented Night Auditor to join our team at Novotel Edinburgh Park. As a Night Auditor, you will be responsible for ensuring the accuracy of financial transactions, maintaining the security of hotel assets, and providing exceptional guest service.Key...


  • Edinburgh, Edinburgh, United Kingdom Accor Full time

    Job Summary:We are seeking a highly skilled and enthusiastic Front Office Team Member to join our team at Novotel Edinburgh Centre. As the face of our hotel, you will be responsible for extending a warm welcome to our guests, ensuring their stay is memorable and exceeding their expectations.Key Responsibilities:Provide exceptional customer service to guests,...


  • Edinburgh, Edinburgh, United Kingdom Accor Full time

    Job Summary:We are seeking a highly skilled and enthusiastic Front Office Team Member to join our team at Novotel Edinburgh Centre. As the face of our hotel, you will be responsible for extending a warm welcome to our guests, ensuring their stay is memorable and exceeding their expectations.Key Responsibilities:Provide exceptional customer service to guests,...