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Assistant Front Office Manager
2 months ago
About Staycity Group
Staycity Group is a leading provider of aparthotels in Europe, offering a unique blend of comfort and convenience to guests. Our properties are designed to provide a home away from home experience, with spacious rooms and exceptional guest service.
We operate under two distinct brands: Staycity Aparthotels and Wilde. Our Staycity Aparthotels offer a relaxed and welcoming atmosphere, perfect for business or leisure travelers. Wilde, on the other hand, is a premium lifestyle aparthotel concept that provides exceptional locations and world-class guest experiences.
We are a dynamic and growing company, with a strong focus on delivering exceptional guest experiences. Our team is passionate about providing outstanding service and ensuring that every guest feels at home.
About the Role
We are seeking an experienced and skilled Assistant Front Office Manager to join our team at Wilde Grassmarket Edinburgh. As a key member of our Front Office team, you will be responsible for supporting the Front Office Manager in leading our Reception and Food and Beverage team.
Key Responsibilities
- Support the Front Office Manager in ensuring the smooth operation of the front desk, breakfast, and bar area.
- Welcome guests to the hotel in a friendly and professional manner, in accordance with our service standards.
- Monitor and respond to guest feedback, resolving any issues or complaints in a timely and professional manner.
- Supervise and motivate a team of direct reports, ensuring that they are equipped to provide exceptional guest service.
- Anticipate and resolve any problems that may arise, ensuring that guests have a positive experience.
- Deputize for the Front Office Manager in their absence, taking charge of the Front Office team and ensuring that the hotel runs smoothly.
- Contribute to the development of our team, providing training and coaching to ensure that they are equipped to provide exceptional guest service.
Requirements
- Proven experience in a similar role, with a strong background in hospitality management.
- Excellent communication and interpersonal skills, with the ability to work effectively with guests and colleagues.
- Strong attention to detail and ability to self-organize, with a focus on delivering exceptional guest experiences.
- Ability to manage teams and prioritize tasks, with a focus on achieving results.
- Strong written and verbal English skills, with the ability to communicate effectively with guests and colleagues.
