Front Office Manager

4 days ago

Edinburgh, Edinburgh, United Kingdom The Balmoral Full time
Front Office Manager Job Description

We are seeking a highly skilled and experienced Front Office Manager to join our team at The Balmoral. As a key member of our hotel's management team, you will be responsible for ensuring that our guests receive exceptional service and a warm welcome.

Key Responsibilities:
  • Oversee the daily operations of the front office, including guest check-in/check-out, reservations, and billing.
  • Supervise and train front office staff, ensuring a high standard of customer service.
  • Monitor room availability, rates, and bookings, coordinating with the reservations and housekeeping teams.
  • Handle guest complaints and issues promptly and professionally, striving to resolve them to the guest's satisfaction.
  • Ensure compliance with health, safety, and security regulations.
  • Prepare and manage the front office budget, including staffing and supplies.
  • Maintain efficient communication between the front office and other departments, such as housekeeping and maintenance.
  • Implement and enforce front office policies and procedures.
  • Ensure all team members are trained, understand and deliver all Hotel Brand, LQA and Forbes standards to ensure consistency in executing five star service standards.
  • Foster a positive work environment by motivating staff and promoting teamwork.
  • Work in conjunction with the Guest Relations Manager to assist in delivering World Class Scottish Hospitality to all our guests.
Requirements:
  • Proven experience in a similar role within the hospitality industry (e.g. Front Office Manager, Reception Manager).
  • Strong leadership and team management skills.
  • Excellent communication and interpersonal skills.
  • Ability to remain calm under pressure and handle challenging situations with diplomacy.
  • Proficient in hotel management software (e.g. Opera Cloud).
  • Exceptional problem-solving skills and attention to detail.
  • Strong organisational skills and the ability to multitask.
  • A customer-focused attitude with a passion for delivering outstanding guest service.
  • Experience with LQA and Forbes standards is desirable but not essential.
  • A degree or diploma in Hospitality Management or a related field is preferred but not essential.

We offer a competitive salary and benefits package, including 29 days holiday per annum, Occupational Pension Scheme, Private Medical, Meals on Duty, and more. If you are a motivated and experienced professional looking for a new challenge, please apply today.

  • Front Office Manager

    1 month ago

    Edinburgh, EH1, Edinburgh, United Kingdom Cheval The Edinburgh Grand Full time

    Cheval The Edinburgh Grand has a great opportunity for a Front Office Manager to lead their front office team. As Front Office Manager of this unique luxury residence, with 50 beautifully designed apartments in the heart of Edinburgh, you will be responsible for ensuring that you and your team deliver service excellence to all of our guests. Reporting...

  • Front Office Manager

    1 month ago

    Edinburgh, EH1, Edinburgh, United Kingdom Cheval Old Town Chambers Full time

    Cheval Old Town Chambers has a great opportunity for a Front Office Manager to lead their front office team. As Front Office Manager of this unique luxury residence, with 82 beautifully designed apartments in the heart of Edinburgh, you will be responsible for ensuring that you and your team deliver service excellence to all of our guests. Reporting directly...

  • Front Office Manager

    3 weeks ago

    Edinburgh, Edinburgh, United Kingdom Mercure Edinburgh City - Princes Street Full time

    Job Title: Front Office ManagerJob Summary:We are seeking a highly skilled and experienced Front Office Manager to join our team at Mercure Edinburgh City - Princes Street. As a Front Office Manager, you will be responsible for leading the Front Office operation, ensuring the delivery of an exceptional guest experience, and overseeing the recruitment and...

  • Front Office Manager

    3 weeks ago

    Edinburgh, Edinburgh, United Kingdom Mercure Edinburgh City - Princes Street Full time

    Job Title: Front Office ManagerJob Summary:We are seeking a highly skilled and experienced Front Office Manager to join our team at Mercure Edinburgh City - Princes Street. As a Front Office Manager, you will be responsible for leading the Front Office operation, ensuring the delivery of an exceptional guest experience, and overseeing the recruitment and...

  • Front Office Team Lead

    2 weeks ago

    Edinburgh, Edinburgh, United Kingdom Cheval Old Town Chambers Full time

    {"heading": "Front Office Manager Opportunity", "subheading": "Lead the Front Office Team at Cheval Old Town Chambers", "paragraph1": "We are seeking a seasoned hospitality professional to lead our Front Office team at Cheval Old Town Chambers, a luxury residence in the heart of Edinburgh. As Front Office Manager, you will be responsible for delivering...

  • Front Office Team Lead

    2 weeks ago

    Edinburgh, Edinburgh, United Kingdom Cheval Old Town Chambers Full time

    {"heading": "Front Office Manager Opportunity", "subheading": "Lead the Front Office Team at Cheval Old Town Chambers", "paragraph1": "We are seeking a seasoned hospitality professional to lead our Front Office team at Cheval Old Town Chambers, a luxury residence in the heart of Edinburgh. As Front Office Manager, you will be responsible for delivering...

  • Front Office Team Lead

    2 weeks ago

    Edinburgh, Edinburgh, United Kingdom Cheval The Edinburgh Grand Full time

    {"title": "Front Office Manager", "description": "Lead the Front Office Team at Cheval The Edinburgh GrandWe are seeking a highly experienced and motivated Front Office Manager to lead our front office team at Cheval The Edinburgh Grand, a luxury residence in the heart of Edinburgh. As a Front Office Manager, you will be responsible for ensuring that our...

  • Front Office Team Lead

    2 weeks ago

    Edinburgh, Edinburgh, United Kingdom Cheval The Edinburgh Grand Full time

    {"title": "Front Office Manager", "description": "Lead the Front Office Team at Cheval The Edinburgh GrandWe are seeking a highly experienced and motivated Front Office Manager to lead our front office team at Cheval The Edinburgh Grand, a luxury residence in the heart of Edinburgh. As a Front Office Manager, you will be responsible for ensuring that our...

  • Front Office Manager

    1 month ago

    Edinburgh, EH1, Edinburgh, United Kingdom Mercure Edinburgh City - Princes Street Full time

    Aimbridge EMEA are seeking a Front Office Manager to join the team at the newly refurbished Mount Royal Hotel, Edinburgh on a full time basis. Who are we?Aimbridge Hospitality EMEA are a division of the global Aimbridge Hospitality brand, overseeing over 1,600 hotels and resorts across the world. We work with big brands such as Hilton, Accor, Marriot and IHG...

  • Front Office Ambassador

    2 weeks ago

    Edinburgh, Edinburgh, United Kingdom Kimpton Hotels & Restaurants Full time

    Unlock Your Potential as a Front Office ReceptionistWe're seeking a charismatic and driven Front Office Receptionist to join our dynamic team at Kimpton Charlotte Square Hotel. As a key member of our front office team, you'll be responsible for delivering exceptional guest experiences and creating lasting memories for our visitors.Key...

  • Front Office Ambassador

    2 weeks ago

    Edinburgh, Edinburgh, United Kingdom Kimpton Hotels & Restaurants Full time

    Unlock Your Potential as a Front Office ReceptionistWe're seeking a charismatic and driven Front Office Receptionist to join our dynamic team at Kimpton Charlotte Square Hotel. As a key member of our front office team, you'll be responsible for delivering exceptional guest experiences and creating lasting memories for our visitors.Key...

  • Front Office Porter

    2 weeks ago

    Edinburgh, Edinburgh, United Kingdom The Glasshouse Full time

    {"title": "Front Office Porter Role Overview", "content": "At The Glasshouse, we're looking for a skilled Front Office Porter to join our team. As a Front Office Porter, you'll be the first point of contact for our guests, providing exceptional service and ensuring their stay with us is nothing short of memorable.Responsibilities include:Providing high...

  • Front Office Porter

    2 weeks ago

    Edinburgh, Edinburgh, United Kingdom The Glasshouse Full time

    {"title": "Front Office Porter Role Overview", "content": "At The Glasshouse, we're looking for a skilled Front Office Porter to join our team. As a Front Office Porter, you'll be the first point of contact for our guests, providing exceptional service and ensuring their stay with us is nothing short of memorable.Responsibilities include:Providing high...

  • Assistant Front Office Manager

    4 weeks ago

    Edinburgh, Edinburgh, United Kingdom Staycity Group Full time

    About Staycity GroupStaycity Group is a leading provider of aparthotels in Europe, offering a unique blend of comfort and convenience to guests. Our properties are designed to provide a home away from home experience, with spacious rooms and exceptional guest service.We operate under two distinct brands: Staycity Aparthotels and Wilde. Our Staycity...

  • Front Office Receptionist

    2 weeks ago

    Edinburgh, Edinburgh, United Kingdom Apex Hotels Full time

    About the RoleWe are seeking a highly skilled and enthusiastic Front Office Receptionist to join our team at Apex Hotels. As a key member of our Guest Services department, you will be responsible for delivering exceptional customer service to our guests, ensuring a warm and welcoming experience from the moment they arrive.Key ResponsibilitiesProvide a...

  • Front Office Receptionist

    2 weeks ago

    Edinburgh, Edinburgh, United Kingdom Apex Hotels Full time

    About the RoleWe are seeking a highly skilled and enthusiastic Front Office Receptionist to join our team at Apex Hotels. As a key member of our Guest Services department, you will be responsible for delivering exceptional customer service to our guests, ensuring a warm and welcoming experience from the moment they arrive.Key ResponsibilitiesProvide a...

  • Front Office Manager

    3 weeks ago

    Edinburgh, EH1, Edinburgh, United Kingdom voco Edinburgh Royal Terrace Full time

    Salary - £33,000 per annumWe are currently recruiting for a Front Office Manager to join our Truly Talented team. Reporting directly to General Manager, this is an exciting role for a talented individual who is looking for career growth and for the opportunity to lead a hardworking team. What we offer £33,000 per annum Permanent, full-time contract (40hrs...

  • Front Office Manager

    3 weeks ago

    Edinburgh, EH1, Edinburgh, United Kingdom voco Edinburgh Royal Terrace Full time

    Salary - £33,000 per annumWe are currently recruiting for a Front Office Manager to join our Truly Talented team. Reporting directly to General Manager, this is an exciting role for a talented individual who is looking for career growth and for the opportunity to lead a hardworking team. What we offer £33,000 per annum Permanent, full-time contract Your...

  • Front Office Receptionist

    2 weeks ago

    Edinburgh, Edinburgh, United Kingdom Apex Hotels Full time

    About the RoleWe are seeking a highly skilled and enthusiastic Front Office Receptionist to join our team at Apex Hotels. As a key member of our Guest Services Team, you will be responsible for delivering exceptional customer service and ensuring a warm welcome to all our guests.Key ResponsibilitiesProvide a seamless Guest Check-in/Check-out experienceOffer...

  • Front Office Receptionist

    2 weeks ago

    Edinburgh, Edinburgh, United Kingdom Apex Hotels Full time

    About the RoleWe are seeking a highly skilled and enthusiastic Front Office Receptionist to join our team at Apex Hotels. As a key member of our Guest Services Team, you will be responsible for delivering exceptional customer service and ensuring a warm welcome to all our guests.Key ResponsibilitiesProvide a seamless Guest Check-in/Check-out experienceOffer...