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Front Office Manager

2 months ago

Edinburgh EH, Edinburgh, United Kingdom Cheval The Edinburgh Grand Full time

Cheval The Edinburgh Grand has a great opportunity for a Front Office Manager to lead their front office team.

As Front Office Manager of this unique luxury residence, with 50 beautifully designed apartments in the heart of Edinburgh, you will be responsible for ensuring that you and your team deliver service excellence to all of our guests.

Reporting directly to the Operations Manager, you will be a confident and experienced hospitality professional with the passion to lead and develop a team of 8 likeminded individuals to create an exceptional and flawless customer journey which will be everybodys preferred choice in Edinburgh.

We would love to hear from you if you

  • Have management experience within a hospitality environment
  • You are an experience front office professional
  • Are experienced in a property management system
  • Can build excellent relationships with guests
  • Have experience in motivating and leading a front office team
  • Are a confident communicator
  • Have strong attention for detail
  • Have a positive attitude in everything you do
  • Have a friendly, professional and warm manner

As Front Office Manager you will be responsible for running the day-to-day operation of the Front Office department, including creating and implementing SOPs, dealing with guest queries and concerns, tracking and responding to guest comments on review pro, managing, training and guiding the team, rota management and problems solving. You will ensure that the team are performing to the company standards and that all guests are receiving an excellent guest experience from start to finish.

In return for your passion and drive to succeed we can offer you

  • Competitive salary
  • Annual Bonus
  • 29 days annual leave (increasing with service including public holidays)
  • Life Assurance
  • Season Ticket Loan
  • Tuition funded support
  • Apprenticeship scheme
  • Contribution to personal pension (after 3 months)
  • And many more benefits

If you thrive on being the best you can and want to join our award winning team then look no further and apply for our Front Office Managerrole now

Helpful to know

Only those eligible to work in the UK or have a valid UK work permit/visa will be considered for the above position.


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