Front Office Team Member
1 week ago
Job Summary:
We are seeking a skilled Front Office Team Member to join our team at Novotel Edinburgh Centre. As a key member of our front office team, you will be responsible for providing exceptional customer service and ensuring a seamless experience for our guests.
Key Responsibilities:
- Welcoming guests and ensuring a warm and welcoming atmosphere
- Providing quality service during check-in, check-out, and throughout the stay
- Promoting hotel facilities and maximizing sales opportunities
- Handling calls and messages professionally and efficiently
- Performing other duties as requested to support the front office team
Requirements:
- Prior experience with FOLS or OPERA systems
- Fluency in English
- Excellent customer service skills and a passion for delivering exceptional guest experiences
What We Offer:
- A competitive hourly rate of £12.20
- A range of benefits and perks, including discounted rates in Accor hotels and restaurants, free night stays, and meals on duty
- Opportunities for career growth and development within the company
- A supportive and inclusive work environment
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