Front Office Team Member

1 week ago


Edinburgh, Edinburgh, United Kingdom Accor Full time

Job Summary:

We are seeking a skilled Front Office Team Member to join our team at Novotel Edinburgh Centre. As a key member of our front office team, you will be responsible for providing exceptional customer service and ensuring a seamless experience for our guests.

Key Responsibilities:

  • Welcoming guests and ensuring a warm and welcoming atmosphere
  • Providing quality service during check-in, check-out, and throughout the stay
  • Promoting hotel facilities and maximizing sales opportunities
  • Handling calls and messages professionally and efficiently
  • Performing other duties as requested to support the front office team

Requirements:

  • Prior experience with FOLS or OPERA systems
  • Fluency in English
  • Excellent customer service skills and a passion for delivering exceptional guest experiences

What We Offer:

  • A competitive hourly rate of £12.20
  • A range of benefits and perks, including discounted rates in Accor hotels and restaurants, free night stays, and meals on duty
  • Opportunities for career growth and development within the company
  • A supportive and inclusive work environment


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