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Front Office Receptionist

2 months ago

Edinburgh, Edinburgh, United Kingdom Apex Hotels Full time

About Us

Apex Hotels is a dynamic and innovative hospitality company that prides itself on delivering exceptional guest experiences. We are committed to creating a warm and welcoming environment for our guests, and we are seeking a talented Front Office Receptionist to join our team.

Job Summary

We are looking for a highly organized and customer-focused individual to join our Front Office team as a Front Office Receptionist. As a key member of our Guest Services team, you will be responsible for delivering a high level of service to our guests, ensuring their stay with us is memorable and enjoyable.

Key Responsibilities

  • Greet guests with a warm and friendly smile, setting the tone for a fantastic stay
  • Ensure a seamless check-in and check-out process, providing accurate information and resolving any issues promptly
  • Provide exceptional knowledge of our hotel facilities and services, making recommendations to enhance our guests' experience
  • Manage guest inquiries and resolve any issues efficiently, ensuring a high level of customer satisfaction
  • Work collaboratively with the Front Office team to maintain a high level of organization and efficiency

What We Offer

As a Front Office Receptionist with Apex Hotels, you will enjoy a competitive salary and a range of benefits, including:

  • 29 days annual leave
  • Access to an Employee Assistance Programme
  • Financial Wellbeing App Wagestream
  • State-of-the-art gym and pools
  • Healthy meals
  • Training and development opportunities
  • Employee events and celebrations
  • £ referral bonus

Requirements

To be successful in this role, you will need to possess excellent communication and interpersonal skills, with a strong focus on customer service. You will also need to be highly organized, with the ability to multitask and prioritize tasks effectively.

What We're Looking For

We are seeking a talented and enthusiastic individual who is passionate about delivering exceptional guest experiences. If you have a warm and welcoming personality, a strong work ethic, and a desire to learn and grow with our company, we would love to hear from you.