Front Office Receptionist

4 weeks ago


Edinburgh, Edinburgh, United Kingdom Apex Hotels Full time

Why work with us?

At Apex Hotels, we're passionate about delivering exceptional guest experiences. As a Front Office Receptionist, you'll play a vital role in creating warm and welcoming moments for our guests.

You'll be responsible for ensuring a seamless check-in and check-out process, providing accurate information about our hotel facilities and services, and offering a personal touch to every guest interaction.

We're looking for someone who is friendly, efficient, and has a genuine desire to provide outstanding customer service. If you're a team player who is passionate about delivering exceptional experiences, we'd love to hear from you.

Key responsibilities:

  • Greet guests with a warm welcome and a smile
  • Ensure a smooth check-in and check-out process
  • Provide accurate information about hotel facilities and services
  • Answer phone calls and emails
  • Create a fun and engaging environment for our guests

What we offer:

  • A competitive rate of pay
  • A generous range of employee benefits, including 29 days holiday and access to an external Employee Assistance Programme
  • Opportunities for training and development from day one
  • A fun and supportive team environment

What we're looking for:

  • Excellent communication and interpersonal skills
  • A customer-focused attitude
  • Ability to work efficiently and effectively in a fast-paced environment
  • Self-awareness and ability to evaluate own work

We're an innovative and thriving business, and we're excited to welcome a new team member to our Front Office team. If you're passionate about delivering exceptional guest experiences, we'd love to hear from you.



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