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Front Office Team Leader

2 months ago

Edinburgh, Edinburgh, United Kingdom Novotel Edinburgh Park Full time

Job Title: Front Office Team Leader

Company: Novotel Edinburgh Park

About the Role:

We are seeking a highly skilled and experienced Front Office Team Leader to join our team at Novotel Edinburgh Park. As a Front Office Team Leader, you will be responsible for leading a team of front office staff and ensuring the smooth operation of the front desk.

Key Responsibilities:

  • Lead and manage a team of front office staff to deliver exceptional customer service and ensure a high level of guest satisfaction.
  • Develop and implement effective front office procedures and policies to ensure efficient and effective operation of the front desk.
  • Monitor and control front office costs and ensure that all revenue and expenses are accurately recorded and reported.
  • Collaborate with other departments to ensure seamless communication and coordination of front office activities.
  • Provide training and development opportunities to front office staff to enhance their skills and knowledge.

Requirements:

  • Minimum 2 years of experience in a front office leadership role in a 4-star hotel.
  • Proven track record of delivering exceptional customer service and leading a team to achieve high levels of guest satisfaction.
  • Strong knowledge of hotel operations and front office procedures.
  • Excellent communication and interpersonal skills.
  • Ability to work effectively in a fast-paced environment and prioritize tasks to meet deadlines.

What We Offer:

  • Competitive salary from £12.50 per hour.
  • £400 welcome bonus paid after completing probationary period.
  • Free parking on site.