Complaints Manager

A well-established university in central London seeks an experienced professional to lead a team of 6 in managing casework across the institution.This role is ideal for someone to take on temporarily while a permanent position is filled.Manage complaints and academic appeals effectively.Track record of managing complaints and academic appeals.The role can be...

Complaints Oversight ManagerCompany: Great Lakes Insurance SELocation: London, United KingdomAbout the role:The Complaint Oversight Manager is responsible for the Complaint Management Function at Great Lakes, including system, policy, procedures, reporting, and activities. They are the central coordinator for internal and external stakeholders for matters...

Complaints Oversight ManagerGreat Lakes Insurance SE is seeking a Complaints Oversight Manager to join our team in London, UK. As a key member of our Complaint Management Function, you will be responsible for ensuring that our complaint handling practices are robust and compliant with regulatory requirements.About the Role:Manage the daily operations of the...

Job Title: Head of Complaints ManagementJob Summary:We are seeking an experienced professional to lead our Complaints team and drive the development of our Complaints Framework. The successful candidate will have a proven track record in complaints management and a strong understanding of regulatory requirements.Key Responsibilities:Lead the Complaints team...

Job Title: Complaints Resolution ManagerEstimated Salary: £34,000 - £40,000 per annum.About Us:Nuffield Health Parkside Hospital and Cancer Centre London is one of the leading private hospitals in South-West London, easily accessible from Central London and the surrounding areas. We have provided high-quality independent healthcare to the local community...

Job Title: Complaints and Information ManagerThe Complaints and Information Manager will play a vital role in the provision and development of a complaints and information handling and management service for The Barnet Group and as a key point of contact for customers, colleagues, and stakeholders.Key Responsibilities:Coordinating, and where necessary...

Complaints Oversights ManagerAre you a skilled professional looking for a new challenge? We are currently seeking a Complaints Oversights Manager to join our team at DVF Recruitment. This role will require you to work closely with our client, a leading insurer, to oversee their complaints handling process.Key Responsibilities:* Head complaints handling team*...

About the Role:The Complaint Oversight Manager will be responsible for ensuring the effective management of complaints at ERGO Group AG. This includes developing and implementing complaint handling policies, procedures, and guidelines that align with regulatory requirements.Key Responsibilities:Develop and maintain complaint handling policies, procedures,...

About the RoleWe are seeking a Head of Complaints Management to join our Oversight - Complaints team at Quilter Cheviot. The successful candidate will be responsible for leading the development and implementation of complaints policies and procedures, as well as managing the day-to-day operations of the complaints team.Key responsibilities include supporting...

We are looking for a skilled Complaint Resolution Manager to join our team at Brackenberry Ltd. As a Complaint Resolution Manager, you will lead on investigating and responding to complex cases.Estimated Salary: £21.98 - £29.31 per hourKey ResponsibilitiesYou will support the Council to meet performance targets and regulatory requirements through proactive...

About Study Tech:We are a Social Enterprise working with disabled people, providing specialist computer equipment, 1-1 training and have an in-house technical support team.We are Disability Confident Employer.About the Role:We are seeking a dedicated and experienced Customer Complaints Manager to focus on dealing with and resolving customer complaints and...

Job DescriptionAs a Complaints Team Lead at Quilter plc, you will be responsible for developing and evolving existing processes to support complaints resulting from financial planning. You will work closely with our complaints specialists to resolve regulated complaints and internal reviews in a fair and impartial manner. The role requires strong IT skills,...

We are seeking an experienced professional to lead our Customer Care Hub, overseeing the collections and complaints process. The ideal candidate will have a strong background in team management, customer relations, and complaint handling.The successful candidate will be responsible for leading a team of specialists, ensuring high-quality service delivery,...

We are seeking an Interim Casework Manager to join our team at Investigo Change Solutions to lead and manage a group of caseworkers across a university in central London.This is a crucial role for someone who has strong experience in managing complaints and academic appeals in Higher Education or Further Education. The successful candidate will have...

Job DescriptionThe Complaints and Information Service Manager will play a vital role in the provision and development of a complaints and information handling and management service for The Barnet Group and as a key point of contact for customers, colleagues, and stakeholders.The role will include:Coordinating, and where necessary investigating, complaints,...

At Chip UK, we're on a mission to build wealth for our generation. As a Customer Service Complaints Team Manager, you'll play a key role in delivering exceptional customer experiences and driving business growth.The ideal candidate will have strong people management experience, with a proven track record of leading high-performing teams and driving results....

Job Title: Deputy Manager - Complaints OversightJob Description:This role involves heading into the London based office of a Global Leading Insurer 1-2 times a week. The successful candidate will be responsible for managing complaints and will be paid up to £69,000 (pro rata based on 6 months).Main Responsibilities:• Managing complaints handlingAbout the...

We are working closely with a Local Authority in London to assist with the appointment of a Chief Complaints Resolution Manager on a 3-month contract, which is highly likely to be extended at our client's discretion. Please apply with your CV for immediate consideration.**Salary:** £26,500 - £34,800 per month (based on a 30-day working month)**Job...

UK Complaints ManagerAs a key member of the Bank of Ireland team, you will be responsible for managing and resolving customer complaints in a professional and efficient manner.Key Responsibilities:• Manage and investigate customer complaints• Collaborate with internal stakeholders to resolve issues• Develop and implement processes to improve customer...

UK Complaints Senior ManagerBank of Ireland seeks a skilled professional to lead its UK complaints team. As a Senior Manager, you will be responsible for managing and resolving customer complaints in a timely and professional manner.Key responsibilities include:Managing a team of complaint handlersDeveloping and implementing effective complaint handling...