Complaints Oversight Manager

2 days ago


London, Greater London, United Kingdom ERGO Group AG Full time

About the Role:

The Complaint Oversight Manager will be responsible for ensuring the effective management of complaints at ERGO Group AG. This includes developing and implementing complaint handling policies, procedures, and guidelines that align with regulatory requirements.

Key Responsibilities:

  • Develop and maintain complaint handling policies, procedures, and guidelines.
  • Provide training and guidance to stakeholders on complaint handling best practices.
  • Conduct regular audits to ensure compliance with regulatory requirements.
  • Collaborate with internal teams to identify and mitigate complaint risk.
  • Develop and implement plans to improve complaint handling processes and procedures.

Requirements:

  • Knowledge of regulatory requirements and industry standards.
  • Excellent communication and interpersonal skills.
  • Ability to analyze complex data and identify trends.
  • Strong problem-solving and decision-making skills.


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