Complaints Oversight Manager

2 weeks ago


London, Greater London, United Kingdom ERGO Group AG Full time
Complaints Oversight Manager

Great Lakes Insurance SE is seeking a Complaints Oversight Manager to join our team in London, UK. As a key member of our Complaint Management Function, you will be responsible for ensuring that our complaint handling practices are robust and compliant with regulatory requirements.

About the Role:

  • Manage the daily operations of the complaint management function
  • Provide advice and guidance on matters relating to regulated complaint handling
  • Assess and monitor the complaint handling practices of our outsource providers
  • Prepare and submit compulsory complaint reports
  • Use complaint system functionality to produce meaningful insights

Key Skills & Experience:

  • FCA complaints and conduct standards knowledge
  • Experience of delivering a change project in a business environment
  • Customer Orientation
  • Analysis / Problem Solving

Qualifications and Educational Requirements:

  • Degree or equivalent knowledge and experience
  • ACII (or making significant progress towards)

Regulatory & Conduct Requirements:

  • Ensure compliance with Insurance Distribution Directive
  • Liaising with all relevant regulatory bodies in the UK


  • London, Greater London, United Kingdom DVF Recruitment Full time £69,000

    Complaints Oversights ManagerAre you a skilled professional looking for a new challenge? We are currently seeking a Complaints Oversights Manager to join our team at DVF Recruitment. This role will require you to work closely with our client, a leading insurer, to oversee their complaints handling process.Key Responsibilities:* Head complaints handling team*...


  • London, Greater London, United Kingdom Munich Re Full time

    Complaints Oversight ManagerCompany: Great Lakes Insurance SELocation: London, United KingdomAbout the role:The Complaint Oversight Manager is responsible for the Complaint Management Function at Great Lakes, including system, policy, procedures, reporting, and activities. They are the central coordinator for internal and external stakeholders for matters...


  • London, Greater London, United Kingdom ERGO Group AG Full time

    Complaints Oversight ManagerGreat Lakes Insurance SE is seeking a Complaints Oversight Manager to join our team in London, UK. As a key member of our Complaint Management Function, you will be responsible for ensuring the effective handling of complaints across multiple jurisdictions.About the Role:The Complaints Oversight Manager will be responsible...


  • London, Greater London, United Kingdom ERGO Group AG Full time

    About the Role:The Complaint Oversight Manager will be responsible for ensuring the effective management of complaints at ERGO Group AG. This includes developing and implementing complaint handling policies, procedures, and guidelines that align with regulatory requirements.Key Responsibilities:Develop and maintain complaint handling policies, procedures,...


  • London, Greater London, United Kingdom DVF Recruitment Full time

    Complaints Oversight Lead OpportunityDVF Recruitment is currently partnered with a Global Leading Insurer seeking a Complaints Oversight Lead to join their London-based office on a 6-month fixed-term contract. This role involves heading to the office 1-2 times a week and offers a competitive salary of up to £69,000 (pro rata based on 6 months).Key...


  • London, Greater London, United Kingdom DVF Recruitment Full time

    Job Description***Complaints Oversight Specialist - 6 Month Fixed Term Contract***DVF Recruitment is partnering with a leading global insurer to find a Complaints Oversight Specialist to join their London-based office on a 6-month fixed term contract. This role requires you to work on-site 1-2 times a week and offers a competitive salary of up to £69,000...


  • London, Greater London, United Kingdom DVF Recruitment Full time

    **Complaints Oversight Specialist Role**DVF Recruitment is partnering with a leading global insurer to onboard a skilled Complaints Oversight Specialist to join their London-based office on an initial 6-month fixed-term contract.This role involves heading into the office 1-2 times a week and comes with a competitive salary of up to £69,000 (pro rata based...


  • London, Greater London, United Kingdom DVF Recruitment Full time £69,000

    Complaints Oversight SpecialistWe are partnering with a leading insurer to onboard a Complaints Oversight Specialist. This role requires heading into their London office 1-2 times a week and offers a salary of up to £69,000 (pro rata based on 6 months).Key Responsibilities:Knowledge of FCA Conduct RulesComplaints handlingConsumer DutyRequirements:Proven...


  • London, Greater London, United Kingdom DVF Recruitment Full time

    Complaints Oversight SpecialistWe are partnering with a Global Leading Insurer to onboard a Complaints Oversight Specialist. This role will require you to head into their London based office 1-2 times a week. The position is paying up to £69,000 (pro rata based on 6 months).Key Responsibilities:Knowledge of FCA Conduct RulesComplaints handlingConsumer...

  • Deputy Manager

    5 days ago


    London, Greater London, United Kingdom DVF Recruitment Full time £69,000

    Job Title: Deputy Manager - Complaints OversightJob Description:This role involves heading into the London based office of a Global Leading Insurer 1-2 times a week. The successful candidate will be responsible for managing complaints and will be paid up to £69,000 (pro rata based on 6 months).Main Responsibilities:• Managing complaints handlingAbout the...


  • London, Greater London, United Kingdom Saga Group Full time

    Job Title: Head of Complaints ManagementJob Summary:We are seeking an experienced professional to lead our Complaints team and drive the development of our Complaints Framework. The successful candidate will have a proven track record in complaints management and a strong understanding of regulatory requirements.Key Responsibilities:Lead the Complaints team...


  • London, Greater London, United Kingdom DVF Recruitment Full time

    Job DescriptionComplaints Oversights Manager - FTC RoleDVF Recruitment is partnering with a leading insurer to onboard a Complaints Oversights Manager for an initial 6 month FTC. The role requires heading into their London-based office 1-2 times a week, with a competitive salary up to £69,000 (pro rata based on 6 months).Familiarity with FCA Conduct Rules...


  • London, Greater London, United Kingdom Independent Office for Police Conduct Full time

    Join Our Team as an Executive Director for Investigations & OversightThe Independent Office for Police Conduct is the police complaints watchdog that oversees the police complaints system in England and Wales. Our mission is to ensure that the police complaints system is fair, effective, and transparent. We investigate the most serious matters, including...


  • London, Greater London, United Kingdom Independent Office for Police Conduct Full time

    Join Our Team as an Executive Director for Investigations & OversightThe Independent Office for Police Conduct is the police complaints watchdog that oversees the police complaints system in England and Wales. Our mission is to ensure that the police complaints system is fair, effective, and transparent. We investigate the most serious matters, including...


  • London, Greater London, United Kingdom Independent Office for Police Conduct Full time

    Executive Director for Investigations and OversightThe Independent Office for Police Conduct is the police complaints watchdog that oversees the police complaints system in England and Wales. Our mission is to ensure that the police complaints system is fair, effective, and transparent. We investigate the most serious matters, including deaths following...


  • London, Greater London, United Kingdom British Red Cross Full time

    Job Title: Head of Assurance & OversightJob Summary:We are seeking a highly skilled and experienced professional to lead our Assurance and Oversight team. As Head of Assurance and Oversight, you will be responsible for ensuring the organization meets its legal, regulatory, and contractual obligations.Key Responsibilities:Collaborate with colleagues to ensure...


  • London, Greater London, United Kingdom British Red Cross Full time

    Job Title: Head of Assurance & OversightJob Summary:We are seeking a highly skilled and experienced professional to lead our Assurance and Oversight team. As Head of Assurance and Oversight, you will be responsible for ensuring the organization meets its legal, regulatory, and contractual obligations.Key Responsibilities:Collaborate with colleagues to ensure...


  • London, Greater London, United Kingdom British Red Cross Full time

    Job Title: Head of Assurance & OversightJob Summary:We are seeking a highly skilled and experienced professional to lead our Assurance and Oversight team. As Head of Assurance and Oversight, you will be responsible for ensuring the organization meets its legal, regulatory, and contractual obligations.Key Responsibilities:Collaborate with colleagues to ensure...


  • London, Greater London, United Kingdom British Red Cross Full time

    Job Title: Head of Assurance & OversightJob Summary:We are seeking a highly skilled and experienced professional to lead our Assurance and Oversight team. As Head of Assurance and Oversight, you will be responsible for ensuring the organization meets its legal, regulatory, and contractual obligations.Key Responsibilities:Collaborate with colleagues to ensure...

  • Complaints Manager

    2 weeks ago


    London, Greater London, United Kingdom Castle Craig Hospital Ltd. Full time

    About UsAt Castle Craig Hospital Ltd., we're dedicated to delivering exceptional patient care and achieving the best outcomes for individuals struggling with addictions and mental health conditions.Our abstinence-oriented, 12 Step informed programme has been a cornerstone of our success since 1988. We're committed to providing high-quality, patient-centred...