Complaints and Information Service Manager

Job Title: Complaints and Information ManagerThe Complaints and Information Manager will play a vital role in the provision and development of a complaints and information handling and management service for The Barnet Group and as a key point of contact for customers, colleagues, and stakeholders.Key Responsibilities:Coordinating, and where necessary...

Job SummaryWe are seeking a skilled Complaints and Information Services Coordinator to join our team at Tate.About the RoleThe successful candidate will play a vital role in the provision and development of complaints and information handling services, ensuring timely responses and support for customers, colleagues, and stakeholders.Key...

Job SummaryVoxconsultants is seeking a highly skilled Data and Research Officer to join our team. As a key member of our complaints and information management team, you will be responsible for improving our customer's complaints and/or Data and Information request journey by ensuring that each enquiry is reviewed and allocated to the correct pathway for...

Job SummaryThe Triage and Research Officer is responsible for improving our customer's complaints and/or Data and Information request journey by ensuring that each enquiry is reviewed and allocated to the correct pathway for processing. Officers receive, record, and triage the request to determine their complexity, to review any history, identify any legal...

Complaints Oversight ManagerCompany: Great Lakes Insurance SELocation: London, United KingdomAbout the role:The Complaint Oversight Manager is responsible for the Complaint Management Function at Great Lakes, including system, policy, procedures, reporting, and activities. They are the central coordinator for internal and external stakeholders for matters...

Job Title: Complaints Resolution ManagerEstimated Salary: £34,000 - £40,000 per annum.About Us:Nuffield Health Parkside Hospital and Cancer Centre London is one of the leading private hospitals in South-West London, easily accessible from Central London and the surrounding areas. We have provided high-quality independent healthcare to the local community...

Job DescriptionJob Title: Customer Service Complaints Team ManagerJob Summary: We are seeking a highly skilled and experienced Customer Service Complaints Team Manager to join our team at Chip. As a Customer Service Complaints Team Manager, you will be responsible for leading a team of Complaints Specialists and delivering high-quality customer service.Key...

Job DescriptionJob Title: Customer Service Complaints Team ManagerJob Summary: We are seeking a highly skilled and experienced Customer Service Complaints Team Manager to join our team at Chip. As a Customer Service Complaints Team Manager, you will be responsible for leading a team of Complaints Specialists and delivering exceptional customer service to our...

Job OverviewCREATE Fertility is seeking a skilled Complaints Manager to join our team in Farringdon, London. As a pioneer in Natural and Mild IVF, we prioritize patient satisfaction and adherence to regulatory standards.Key ResponsibilitiesMonitor and track formal and informal complaints to ensure compliance with company Standard Operating Procedures...

Job Title: Head of Complaints ManagementJob Summary:We are seeking an experienced professional to lead our Complaints team and drive the development of our Complaints Framework. The successful candidate will have a proven track record in complaints management and a strong understanding of regulatory requirements.Key Responsibilities:Lead the Complaints team...

Key Responsibilities:We are seeking a highly organized Complaints Administrator to join our Living Space Responsive Maintenance team. As a Complaints Administrator, you will be responsible for providing excellent customer service and administrative support to the team and tenants.Accountabilities:Manage customer inquiries and resolve issues in a timely and...

A well-established university in central London seeks an experienced professional to lead a team of 6 in managing casework across the institution.This role is ideal for someone to take on temporarily while a permanent position is filled.Manage complaints and academic appeals effectively.Track record of managing complaints and academic appeals.The role can be...

Complaints Officer - RepairsPublic Sector - Local GovernmentTemporary Role - 3 - 6 months, possible extensionFull Time - Monday to Friday, 36 hours per week£19.95 per hour PAYE / £25.88 per hour Umbrella (increasing to £27.12 from 13th week)Hybrid Working - 2 - 3 days in office (Croydon), remainder at home.The successful candidate will be responsible for...

Complaints Oversight ManagerGreat Lakes Insurance SE is seeking a Complaints Oversight Manager to join our team in London, UK. As a key member of our Complaint Management Function, you will be responsible for ensuring that our complaint handling practices are robust and compliant with regulatory requirements.About the Role:Manage the daily operations of the...

About Study Tech:We are a Social Enterprise working with disabled people, providing specialist computer equipment, 1-1 training and have an in-house technical support team.We are Disability Confident Employer.About the Role:We are seeking a dedicated and experienced Customer Complaints Manager to focus on dealing with and resolving customer complaints and...

We are looking for a skilled Complaint Resolution Manager to join our team at Brackenberry Ltd. As a Complaint Resolution Manager, you will lead on investigating and responding to complex cases.Estimated Salary: £21.98 - £29.31 per hourKey ResponsibilitiesYou will support the Council to meet performance targets and regulatory requirements through proactive...

We are seeking an experienced professional to lead our Customer Care Hub, overseeing the collections and complaints process. The ideal candidate will have a strong background in team management, customer relations, and complaint handling.The successful candidate will be responsible for leading a team of specialists, ensuring high-quality service delivery,...

We are partnering with a Local Authority in Tower Hamlets to assist with the appointment of a Complaints Review Officer, on a 10-month contract, with the possibility of extension. Please submit your CV for immediate consideration.Rate of Pay: £22.48 - £29.81 per hourResponsibilities:Provide dedicated case management for ad-hoc complex cases, ensuring a...

Senior Complaints OfficerWe are seeking a highly skilled and experienced Senior Complaints Officer to join our team at Tower Hamlets Partnership.This is an exciting opportunity to work in a dynamic and outcomes-based council, using digital innovation and partnership working to respond to the changing needs of our borough.The successful candidate will be...

Job Summary:We are seeking a skilled Complaints Resolution Specialist to join our team at Novax Recruitment Ltd. As a Complaints Resolution Specialist, you will be responsible for managing and responding to customer complaints in a timely and effective manner.Key Responsibilities:Manage and respond to customer complaints, ensuring that all issues are...