Complaint Resolution Specialist

1 month ago


London, Greater London, United Kingdom fish4.co - Jobboard Full time
Complaints Officer - Repairs
  • Public Sector - Local Government
  • Temporary Role - 3 - 6 months, possible extension
  • Full Time - Monday to Friday, 36 hours per week
  • £19.95 per hour PAYE / £25.88 per hour Umbrella (increasing to £27.12 from 13th week)
  • Hybrid Working - 2 - 3 days in office (Croydon), remainder at home.

The successful candidate will be responsible for investigating, resolving and responding to complaints at Stage 1 and 2 of the Corporate complaints procedure in Housing - with a particular focus on responsive repairs. Responsibilities include coordinating and responding to Freedom of Information requests, Data protection enquiries and complaints, Press enquiries, Red File cases as they relate to the service, complaints and enquiries that come through the offices of the Leader of the Council, Chief Executive, Council Executive Directors and Directors or other Heads of Service. Additionally, the role involves coordinating and responding to cases referred to the LGO and enquiries from Members of Parliament and Elected Members of the Council.

Previous experience in handling Repairs Complaints is essential.

Key Responsibilities:

  • Investigate and resolve complaints at Stage 1 and 2 of the Corporate complaints procedure
  • Coordinate and respond to Freedom of Information requests and Data protection enquiries
  • Handle Press enquiries and Red File cases
  • Respond to complaints and enquiries from Members of Parliament and Elected Members of the Council

Requirements:

  • Previous experience in handling Repairs Complaints
  • Strong communication and problem-solving skills
  • Ability to work in a fast-paced environment


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