Customer Service Complaints Team Lead

3 weeks ago


London, Greater London, United Kingdom Chip Full time
Job Description

Job Title: Customer Service Complaints Team Manager

Job Summary: We are seeking a highly skilled and experienced Customer Service Complaints Team Manager to join our team at Chip. As a Customer Service Complaints Team Manager, you will be responsible for leading a team of Complaints Specialists and delivering high-quality customer service.

Key Responsibilities:

  • Lead a team of Complaints Specialists to deliver high-quality customer service
  • Manage and develop the team to achieve business objectives
  • Develop and implement effective complaint handling processes
  • Monitor and report on customer complaints and feedback
  • Collaborate with other teams to resolve customer complaints
  • Provide coaching and training to team members
  • Manage and maintain accurate records of customer complaints

Requirements:

  • Proven experience in customer service and complaint handling
  • Strong leadership and management skills
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment
  • Strong analytical and problem-solving skills
  • Ability to work collaboratively with other teams

What We Offer:

  • A competitive salary and benefits package
  • Ongoing training and development opportunities
  • A dynamic and supportive work environment
  • The opportunity to work with a leading fintech company

How to Apply: If you are a motivated and experienced customer service professional looking for a new challenge, please submit your application, including your resume and a cover letter, to [insert contact information].



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