Customer Service Complaints Team Lead
3 weeks ago
Job Title: Customer Service Complaints Team Manager
Job Summary: We are seeking a highly skilled and experienced Customer Service Complaints Team Manager to join our team at Chip. As a Customer Service Complaints Team Manager, you will be responsible for leading a team of Complaints Specialists and delivering high-quality customer service.
Key Responsibilities:
- Lead a team of Complaints Specialists to deliver high-quality customer service
- Manage and develop the team to achieve business objectives
- Develop and implement effective complaint handling processes
- Monitor and report on customer complaints and feedback
- Collaborate with other teams to resolve customer complaints
- Provide coaching and training to team members
- Manage and maintain accurate records of customer complaints
Requirements:
- Proven experience in customer service and complaint handling
- Strong leadership and management skills
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment
- Strong analytical and problem-solving skills
- Ability to work collaboratively with other teams
What We Offer:
- A competitive salary and benefits package
- Ongoing training and development opportunities
- A dynamic and supportive work environment
- The opportunity to work with a leading fintech company
How to Apply: If you are a motivated and experienced customer service professional looking for a new challenge, please submit your application, including your resume and a cover letter, to [insert contact information].
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