Customer Services Team Lead
4 weeks ago
We are seeking a highly skilled and experienced Customer Services Team Lead to join our Savings Operations team at Close Brothers Group. As a key member of our team, you will be responsible for leading and managing a team of customer-facing professionals to deliver exceptional customer service and experience.
Key Responsibilities- Develop and implement strategies to improve customer satisfaction and loyalty
- Lead and manage a team of customer service representatives to achieve high levels of performance and service
- Collaborate with other departments to ensure seamless customer experience across all touchpoints
- Monitor and analyze customer feedback and complaints to identify areas for improvement
- Develop and implement training programs to enhance customer service skills and knowledge
- Ensure compliance with regulatory requirements and internal policies and procedures
- Proven experience in customer-facing roles, with a focus on customer service and experience
- Strong leadership and management skills, with the ability to motivate and develop a team
- Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues
- Ability to analyze complex data and identify areas for improvement
- Strong problem-solving skills, with the ability to think critically and creatively
We offer a competitive salary and benefits package, as well as opportunities for professional development and growth. If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity.
-
Customer Service Resource Coordinator
4 weeks ago
London, Greater London, United Kingdom Customer Labs Full timeAbout the RoleWe are seeking a highly organized and detail-oriented Customer Service Resource Coordinator to join our team. As a key member of our customer service team, you will be responsible for managing the Field Service Engineers' resource diary, ensuring that all engineers are logged in and on target.Key Responsibilities:Manage the Field Service...
-
Customer Service Resource Coordinator
4 weeks ago
London, Greater London, United Kingdom Customer Labs Full timeJob DescriptionThe Customer Service Resource Coordinator plays a crucial role in managing the Field Service Engineers' resource diary. This position requires excellent customer relations skills, commercial acumen, and the ability to develop and sustain relationships with key stakeholders.Key ResponsibilitiesManage the Field Service Engineers' resource diary...
-
Customer Service Team Lead
4 weeks ago
London, Greater London, United Kingdom Burton Bolton & Rose Recruitment Services Ltd Full timeWe are seeking a highly skilled Customer Service Team Lead to join our team at Burton Bolton & Rose Recruitment Services Ltd.Key Responsibilities:Deliver timely and accurate quotations and tenders to customers.Collaborate with Account Managers to ensure seamless data collection.Manage customer inquiries and resolve product and service issues.Process customer...
-
Customer Service Team Lead
3 weeks ago
London, Greater London, United Kingdom Burton Bolton & Rose Recruitment Services Ltd Full timeKey Responsibilities:Provide exceptional customer service via telephone and email, ensuring timely and effective resolution of customer enquiries.Oversee the handling of major client account orders and delivery schedules, ensuring seamless execution and timely completion.Respond to customer requests for quotations and technical information, providing...
-
Customer Service Resource Coordinator
4 weeks ago
London, Greater London, United Kingdom Customer Labs Full timeJob Title: Customer Service Resource CoordinatorAt Customer Labs, we are seeking a highly organized and detail-oriented Customer Service Resource Coordinator to join our team. As a key member of our support services team, you will be responsible for managing the Field Service Engineers' resource diary, ensuring that all engineers are logged in and on...
-
Customer Service Resource Coordinator
4 weeks ago
London, Greater London, United Kingdom Customer Labs Full timeJob Title: Customer Service Resource CoordinatorAt Customer Labs, we are seeking a highly organized and detail-oriented Customer Service Resource Coordinator to join our team. As a key member of our support services team, you will be responsible for managing the Field Service Engineers' resource diary, ensuring that all engineers are logged in and on...
-
Customer Service Resource Coordinator
1 month ago
London, Greater London, United Kingdom Customer Labs Full timeJob Title: Customer Service Resource CoordinatorAt Customer Labs, we are seeking a highly organized and detail-oriented Customer Service Resource Coordinator to join our team. This role is responsible for managing the Field Service Engineers' resource diary, ensuring that all engineers are logged in to resource management and on target.Key...
-
Customer Support Team Lead
1 month ago
London, Greater London, United Kingdom ACCS - ARES Customer Care Solutions GmbH Full timeJob Title: Customer Support Team LeadAt ACCS - ARES Customer Care Solutions GmbH, we are seeking a highly skilled Customer Support Team Lead to join our team. As a key member of our support leadership team, you will be responsible for the efficient oversight of your assigned support team and overall management of the support queue in alignment with other...
-
Customer Service Team Lead
4 weeks ago
London, Greater London, United Kingdom Burton Bolton & Rose Recruitment Services Ltd Full timeBurton Bolton & Rose Recruitment Services Ltd is seeking a skilled Customer Service Team Lead to join their team.The ideal candidate will have excellent communication skills and be able to manage client relationships effectively.Key responsibilities include:Liaising with clients to understand their needs and requirementsManaging incoming calls and...
-
Customer Service Team Lead
3 weeks ago
London, Greater London, United Kingdom Burton Bolton & Rose Recruitment Services Ltd Full timeAre you a customer service professional looking for a new challenge? We have an exciting opportunity for a Customer Service Executive to join our team at Burton Bolton & Rose Recruitment Services Ltd.Key Responsibilities:Assist the Office Manager in managing customer service issues on a daily basis.Handle incoming client enquiries and coordinate order...
-
Customer Service Team Lead
4 weeks ago
London, Greater London, United Kingdom Burton Bolton & Rose Recruitment Services Ltd Full timeCustomer Service ExecutiveBurton Bolton & Rose Recruitment Services Ltd is seeking a skilled Customer Service Executive to join their existing team.This is a fantastic opportunity for a customer-focused individual to work with a successful local company.Key Responsibilities:Liaise extensively with clients to manage requests for services or repairsManage...
-
Customer Service Team Lead
1 month ago
London, Greater London, United Kingdom Burton Bolton & Rose Recruitment Services Ltd Full timeCustomer Service ExecutiveA highly motivated and enthusiastic individual is required to work as a Customer Service Executive for a successful organisation that is currently expanding its operations.Key Responsibilities:Collaborate closely with Account Managers to ensure accurate data collection during tender processes.Manage incoming customer calls and...
-
Customer Service Team Lead
1 month ago
London, Greater London, United Kingdom Burton Bolton & Rose Recruitment Services Ltd Full timeCustomer Service ExecutiveA highly motivated and enthusiastic individual is required to work as a Customer Service Executive for a successful organisation that is currently expanding its operations.Key Responsibilities:Collaborate closely with Account Managers to ensure accurate data collection during tender processes.Manage incoming customer calls and...
-
Customer Service Team Lead
1 month ago
London, Greater London, United Kingdom Burton Bolton & Rose Recruitment Services Ltd Full timeCustomer Service ExecutiveBurton Bolton & Rose Recruitment Services Ltd is seeking a highly skilled Customer Service Executive to join their existing team.Key Responsibilities:Liaise extensively with clients to manage requests for services or repairsBook jobs on the computer system and prepare detailed worksheetsAbout the Role:This is an excellent...
-
Customer Service Team Lead
1 month ago
London, Greater London, United Kingdom Burton Bolton & Rose Recruitment Services Ltd Full timeCustomer Service ExecutiveBurton Bolton & Rose Recruitment Services Ltd is seeking a highly skilled Customer Service Executive to join their existing team.Key Responsibilities:Liaise extensively with clients to manage requests for services or repairsBook jobs on the computer system and prepare detailed worksheetsAbout the Role:This is an excellent...
-
Customer Service Team Lead
4 weeks ago
London, Greater London, United Kingdom Burton Bolton & Rose Recruitment Services Ltd Full timeCustomer Service ExecutiveBurton Bolton & Rose Recruitment Services Ltd is seeking a skilled Customer Service Executive to join their existing team.This is a fantastic opportunity to work with a small and successful local company, providing exceptional customer service and support.Key Responsibilities:Liaise with clients to manage requests for services or...
-
Customer Service Team Lead
1 month ago
London, Greater London, United Kingdom Burton Bolton & Rose Recruitment Services Ltd Full timeCustomer Service ExecutiveWe are seeking a skilled Customer Service Executive to join our team at Burton Bolton & Rose Recruitment Services Ltd.Key Responsibilities:Collaborate with the Office Manager to manage customer service issues and ensure timely resolution.Handle incoming client enquiries and coordinate order requirements from initiation to...
-
Customer Service Team Lead
1 month ago
London, Greater London, United Kingdom Burton Bolton & Rose Recruitment Services Ltd Full timeCustomer Service ExecutiveWe are seeking a skilled Customer Service Executive to join our team at Burton Bolton & Rose Recruitment Services Ltd.Key Responsibilities:Collaborate with the Office Manager to manage customer service issues and ensure timely resolution.Handle incoming client enquiries and coordinate order requirements from initiation to...
-
Customer Service Team Lead
3 weeks ago
London, Greater London, United Kingdom Burton Bolton & Rose Recruitment Services Ltd Full timeA highly skilled and enthusiastic individual is required to work as a Customer Service Executive for a successful organisation that is currently expanding its operations.Key Responsibilities:Collaborate closely with Account Managers to ensure accurate data collection for tenders.Manage incoming customer calls and resolve product and service equipment...
-
Technical Customer Support Team Lead
4 weeks ago
London, Greater London, United Kingdom ACCS - ARES Customer Care Solutions GmbH Full timeAs a Technical Customer Support Team Lead at ACCS - ARES Customer Care Solutions GmbH, you will be responsible for overseeing the efficient management of your assigned support team and ensuring the overall management of the support queue aligns with other team managers.The Technical Customer Support Team Lead reports to the regional Director of Global...