Customer Service Team Lead
4 weeks ago
Burton Bolton & Rose Recruitment Services Ltd is seeking a skilled Customer Service Executive to join their existing team.
This is a fantastic opportunity to work with a small and successful local company, providing exceptional customer service and support.
Key Responsibilities:
- Liaise with clients to manage requests for services or repairs
- Manage incoming calls from customers and establish their requirements
- Book jobs on the computer system and prepare detailed worksheets
- Schedule jobs in the diary for the relevant engineer to complete works
- Follow up with customers after engineers have visited to ensure they are satisfied
- Prepare quotations for customers when needed and chase to obtain confirmed orders
Requirements:
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment
- Strong organizational and time management skills
- Proficiency in computer systems and software
What We Offer:
- A competitive salary and benefits package
- Opportunities for career growth and development
- A dynamic and supportive work environment
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