Customer Service Team Lead

4 weeks ago


London, Greater London, United Kingdom Burton Bolton & Rose Recruitment Services Ltd Full time
Customer Service Executive

Burton Bolton & Rose Recruitment Services Ltd is seeking a skilled Customer Service Executive to join their existing team.

This is a fantastic opportunity to work with a small and successful local company, providing exceptional customer service and support.

Key Responsibilities:

  1. Liaise with clients to manage requests for services or repairs
  2. Manage incoming calls from customers and establish their requirements
  3. Book jobs on the computer system and prepare detailed worksheets
  4. Schedule jobs in the diary for the relevant engineer to complete works
  5. Follow up with customers after engineers have visited to ensure they are satisfied
  6. Prepare quotations for customers when needed and chase to obtain confirmed orders

Requirements:

  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment
  • Strong organizational and time management skills
  • Proficiency in computer systems and software

What We Offer:

  • A competitive salary and benefits package
  • Opportunities for career growth and development
  • A dynamic and supportive work environment


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