Customer Service Team Lead

3 weeks ago


London, Greater London, United Kingdom Adecco UK Full time

About the Role

We are seeking a skilled Customer Service Team Lead to join our team at Adecco UK. As a key member of our customer service team, you will be responsible for managing and resolving customer queries, including complaints, delivery, and picking errors. Your primary goal will be to provide exceptional service and value to our customers.

Key Responsibilities

  • Managing and resolving customer queries, including complaints, delivery, and picking errors.
  • Providing exceptional service and value to our customers.
  • Ensuring a high level of customer satisfaction and loyalty.
  • Collaborating with the sales team to ensure seamless delivery of customer orders.
  • Developing and implementing process improvements to enhance customer service.

Requirements

To be successful in this role, you will need:

  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and manage multiple priorities.
  • Strong problem-solving and analytical skills.
  • Experience in customer service or a related field.
  • Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers.

    About Us

    Adecco is a leading recruitment agency in the UK, providing temporary and permanent solutions to employers. We are committed to delivering exceptional service and value to our customers and candidates. We are proud to be an equal opportunities employer and welcome applications from diverse candidates. If you are passionate about providing exceptional customer service and thrive in a fast-paced environment, we would love to hear from you.



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