Resident Liaison Coordinator

3 weeks ago


Bristol, Bristol, United Kingdom Niyaa People Ltd Full time

We are seeking a highly motivated and experienced Tenant Liaison Officer to join our team at Niyaa People Ltd in Bristol.

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This role involves providing exceptional customer service to tenants, investigating and resolving formal complaints, and working closely with the customer service team to achieve targets.

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About the Position:

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- As a Tenant Liaison Officer, you will be responsible for acting as the main point of contact for all escalated resident queries and complaints.

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- You will investigate and resolve all formal complaints, working closely with the team to ensure timely resolution.

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- Regular liaison with tenants is essential to ensure all complaints are dealt with efficiently and effectively.

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Key Responsibilities:

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- Providing exceptional customer service to tenants.

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- Investigating and resolving formal complaints.

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- Working closely with the customer service team to achieve targets.

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Requirements:

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- Experience as a Tenant Liaison Officer or Housing Officer, with a background in social housing or a similar field.

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- Strong written, oral, and interpersonal skills.

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What We Offer:

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- A competitive salary of £30,000 - £35,000 per annum.

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- Opportunities for career growth and development within a dynamic team.

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- A comprehensive benefits package, including a pension scheme and paid annual leave.

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This is an exciting opportunity to join a reputable company and contribute to the well-being of tenants in Bristol.



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