Community Liaison Coordinator
1 day ago
PSR Solutions, a leading social housing contractor, is seeking an experienced Tenant Liaison Officer to join our team in Bristol. The ideal candidate will possess at least 1 year of resident liaison experience within the construction/social housing sector and be proficient in MS Office (Word & Excel).
The successful candidate will facilitate the smooth running of projects by building and maintaining positive relationships between residents, sub-contractors, client representatives, and our team. This role requires excellent communication skills, attention to detail, and the ability to work independently.
Main Responsibilities- Ensure implementation of all Company Policies and Procedures.
- Develop effective working relationships with client representatives, including the housing department, to reduce duplication and ensure consistency of information and approach.
- Assess high-risk/vulnerable residents and tailor works according to the risk level.
- Carry out property condition surveys and appliance surveys with photographs before works start in the home.
- Consult with resident representatives and groups where appropriate, arranging meetings to communicate the programme, get feedback, and discuss locally significant issues.
- Arrange appointments for surveys and works.
- Ensure letters are sent out confirming all survey and work dates.
- Manage complaints in line with our complaints procedure.
- Distribute high-quality, easy-to-understand communication materials as requested.
- Participate in Project Management meetings as required.
- Engage in community initiatives and awareness by working alongside the Senior RLO and Community Investment Team.
- Provide aftercare packs and instruct on new installations.
- Observe site Health & Safety rules and report any risks or near misses immediately to the site manager.
- Arrange satisfaction surveys for all residents and collate responses to use feedback to improve our service.
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