Resident Liaison Coordinator

1 day ago


Bristol, Bristol, United Kingdom Niyaa People Ltd Full time
Join Niyaa People Ltd and become part of a dedicated team that prioritizes resident satisfaction. As a Tenant Liaison Officer, you will play a vital role in resolving complaints and ensuring that residents receive the highest level of service. With your excellent communication skills and passion for social housing, you will thrive in this role.

Responsibilities:
- Act as the main point of contact for all escalated resident queries and complaints.
- Conduct thorough investigations into formal complaints, working closely with the team to find solutions.
- Build strong relationships with tenants, keeping them informed about works progress and addressing any concerns they may have.
- Collaborate with the customer service team to drive results and meet individual targets.

Qualifications:
- Experience as a Tenant Liaison Officer/ Housing Officer/ Social Housing Background.
- Excellent written, oral and interpersonal skills.

What We Offer:
- A competitive salary range of £30,000 - £35,000.
- Opportunities for career growth and professional development.
- A collaborative and supportive work environment.
- A comprehensive pension scheme.
- Flexible leave policies, including buy/sell annual leave.

We look forward to hearing from you

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